Job Description

At Totally Workwear Mildura, we partner with businesses to deliver exceptional trade, safety, and uniform solutions. We are a quick-growing operation built on strong relationships, high standards, and a enuine commitment to both our customers and our team.

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We are looking for a driven and people-focused

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About Us

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At Totally Workwear Mildura, we partner with businesses to deliver exceptional trade, safety, and uniform solutions. We are a fast-growing operation built on strong relationships, high standards, and a enuine commitment to both our customers and our team.

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We are looking for a driven and people-focused

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Retail Manager

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to lead our Mildura store. This is a hands-on leadership role focused on team development, customer service, operational excellence, and creating a positive store culture.

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The Opportunity

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This role is ideal for a capable retail leader who thrives on developing people, building strong customer relationships, and creating a high-performing team.

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You will lead the day-to-day operations of the Mildura store while coaching and mentoring team members, driving customer satisfaction, improving store performance, and ensuring the business continues to deliver exceptional service and results.

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Key Responsibilities

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Leadership & Team Development

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- Lead, mentor and develop the store team.
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- Create a high-performance culture focused on accountability, teamwork and continuous improvement
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- Drive onboarding, training, coaching and professional development
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- Identify future leaders within the business and support succession planning
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- Conduct regular performance reviews, coaching sessions and development planning
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- Foster a positive and supportive team culture
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Customer Experience & Business Development

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- Build and maintain strong relationships with customers and local businesses
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- Deliver exceptional customer service and ensure the team consistently exceeds customer expectations
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- Assist in resolving customer enquiries and escalated issues professionally and efficiently
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- Identify opportunities to grow customer relationships and support business growth
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- Represent the business professionally within the local community
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Store Operations

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- Oversee the day-to-day operations of the Mildura store
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- Ensure smooth coordination across retail, sales, customer service and production
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- Maintain high standards of presentation, merchandising and operational efficiency
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- Support inventory management, workflow, staffing and scheduling
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- Help implement initiatives that improve store performance and customer experience
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About You

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You are a natural leader who enjoys helping people grow and succeed. You bring structure, positivity, accountability and strong communication into every environment you lead.

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You will ideally have:

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- Previous leadership experience in retail, uniforms, workwear, hospitality, trade supply or a similar industry
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- Strong people management and coaching capability
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- Excellent customer service and relationship-building skills
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- Experience improving operational processes and store performance
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- Excellent communication and leadership skills
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- A solutions-focused mindset with strong initiative
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- Confidence leading teams through growth and change
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- Strong organisational and time management skills
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What We Offer

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- Leadership opportunity within a growing and ambitious local business
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- A supportive and team-oriented culture
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- Opportunity to influence the continued success of the store
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- Ongoing professional development and leadership growth opportunities
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- A varied and rewarding role with autonomy and impact
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- Competitive salary package based on experience
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Our Vision

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To be a great place to work

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and a great place to shop.

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Our Mission

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To partner with people to deliver exceptional trade, safety, and uniform solutions.

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Our Values

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Teamwork

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Always support your teammates and help them deliver. Working together makes our jobs easier and brings us success.

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The Customer Bond

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Make your word your bond to the customer. Always deliver what and when you say you will.

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Adaptability

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Be adaptable to change and embrace new ideas and challenges.

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Find the Answer

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Take the opportunity to test new ideas and learn from the outcomes.

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Honesty and Ownership

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Be open and honest to your teammates and if you make a mistake, take ownership.

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Sharing

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Always take the opportunity to share success, positivity and support with your teammates.

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📌 Store Manager (Mildura)
🏢 Totally Workwear
📍 Mildura