Job Description

Global Zone is a leading IP Video Alarm and Access Control System Integrator, delivering innovative electronic security solutions to commercial clients across Australia.

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We are seeking a full time Service Coordinator to join our Operations Team. This is an exciting opportunity for an organised, customer focused professional who thrives in a fast paced environment and enjoys coordinating people, resources, and priorities to deliver exceptional service.

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As our Service Coordinator, you will be the central point of contact connecting clients, field technicians, contractors and suppliers, and internal teams. You will play a pivotal role in coordinating service and installation activities, ensuring work is delivered safely, efficiently and on schedule while providing an outstanding customer experience.

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Key Responsibilities

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- Coordinate and schedule installation and service jobs for field technicians.
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- Act as the primary point of contact for clients, providing timely updates and exceptional customer service via phone and email.
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- Coordinate daily field operations to ensure jobs are completed safely, efficiently and on schedule.
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- Liaise with technical support regarding troubleshooting, equipment requirements and hardware orders.
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- Prepare and issue service quotations and assist with follow up as required.
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- Support the management team with day to day operational activities.
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- Coordinate resources, equipment, documentation and logistics to ensure successful job completion.
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- Undertake general administration duties to support the Operations Team.
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Essential Skills & Experience - To be successful in this role, you will have:

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- Previous experience in a service coordinator, operations coordinator, scheduler or similar role.
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- Strong organisational and time management skills with the ability prioritise multiple task.
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- Excellent customer service and communication skills.
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- High attention to detail and excellent problem solving ability.
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- Proficiency in Microsoft Office; experience with Microsoft Visio is advantageous.
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- The ability to work calmly and effectively in a fast pace environment
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- A proactive, positive, and team-focused approach.
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- An understanding of electronic security systems, access control, CCTV, alarm systems, or basic IT networking would be highly regarded.
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About You:

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You enjoy bringing people together and keeping operations running smoothly. You're someone who builds strong relationships, communicates confidently, and takes pride in delivering outstanding service.

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As the communication hub between our clients, technicians, suppliers, and internal teams, you'll ensure everyone has the information they need to deliver a seamless customer experience.

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You'll thrive in this role if you enjoy solving problems, coordinating multiple priorities, and working in a quick-paced environment where no two days are the same. Experience in electronic security, IT, telecommunications, electrical services, facilities management, or a similar technical service industry will be highly regarded.

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If you are looking for a role where you can make a real impact by support both customers and field teams, we would love to hear from you.

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📌 Service Coordinator (Williamstown)
🏢 Global Zone
📍 Williamstown