Job Description

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- Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Hallam, VIC
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- Be part of a growing business and achieve fantastic outcomes for our clients.
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- Progress your career during your time with us through ongoing professional development opportunities.
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About the Role

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GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Hallam, VIC office. You will play a hands-on role across our end-to-end Service Desk and onsite desktop work, designing, building, testing, and implementing ICT systems and solutions while driving client projects.

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Duties

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- Design, build, test, and implement ICT systems and solutions for clients.
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- Drive client projects and manage the end-to-end service delivery process.
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- Document project scopes and maintain accurate technical records.
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- Provide network and hardware management for clients across various technology areas.
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- Support, advise, coach, mentor, and train stakeholders.
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Skills & Experience

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- Experience in an MSP workplace across Level 1 and Level 2 roles.
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- Experience with firewalls, Microsoft platforms, virtual environments,



and ticketing systems.
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- Experience managing complex multisite clients and technical accounts.
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- Relevant IT qualification with a valid driver's licence and reliable transportation.
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- Strong communication, analytical, and problem-solving skills.
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- Base salary from $70,000 - $80,000 + Super plus after-hours pay opportunities.
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- Paid training and development opportunities, including paid study time and certifications.
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- Flexible work-from-home options and free internet provided after probation.
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- Choose between a BYO device, tech allowance, or company gear.
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- Wellness reimbursements, paid Friday lunches, and negotiable car allowance/parking.
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About the Company

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Established in 1999, GPK Group stands at the forefront of Australia's IT industry, delivering cloud computing, cybersecurity, and specialised retail solutions. Aiming to be Australia's #1 Technology Service Provider, we focus on empowering small and medium-sized businesses and reducing IT overheads.

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📌 Service Desk Engineer (Victoria)
🏢 GPK Group
📍 Victoria