Job Description

Real Estate Training Solutions – Richmond NSW

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Real Estate Training Solutions (RETS) is a respected Registered Training Organisation (RTO) delivering nationally recognised qualifications, traineeships and professional development programs to the real estate industry across Recent South Wales and ACT.

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We are passionate about supporting our students from enrolment through to completion, delivering exceptional customer service and creating a positive learning experience every step of the way.

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Due to continued growth, we are seeking a motivated, organised and customer-focusedAdministration / Student Support Co-ordinatorto join our friendly team.

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About the Role

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As an Administration / Student Support Co-ordinator you will play an important role in supporting students throughout their learning journey while ensuring the smooth day-to-day administration of our training programs.

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Working closely with students, employers, trainers, assessors, and key stakeholders, you will help deliver an outstanding student experience from enrolment through to completion.

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Key Responsibilities

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- Provide exceptional customer service via phone and email.
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- Support students throughout their qualification from enrolment to completion.
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- Respond to student enquiries regarding course requirements, assessments and learner support services.
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- Conduct regular student check-ins and follow up on learner progress.
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- Liaise with employers, trainers and assessors to support positive student outcomes.
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- Assist students to access learning resources and online learning systems.
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- Process enrolments and maintain accurate student records within the Leaning Management System.
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- Prepare and maintain student administration and compliance documentation.
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- Liaise with Training Services NSW, Apprenticeship centres, employers, and other key stakeholders to facilitate enrolments, student support and successful training outcomes.
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- Contribute to continuous improvement initiatives and help create an exceptional student experience.
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About You

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You are someone who genuinely enjoys helping people and takes pride in providing outstanding customer service. You are organised, proactive and thrive in a fast-paced environment.

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To be successful in this role, you will have:

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- Excellent communication and interpersonal skills.
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- A genuine passion for helping people succeed.
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- Strong organisational skills with exceptional attention to detail.
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- The ability to manage competing priorities and work effectively under pressure.
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- Strong computer skills, including Microsoft Office and online systems.
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- A minimum of two years' experience in administration and/or customer service.
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- The ability to work collaboratively within a team while also working independently.
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- Experience within the vocational education and training (VET) sector, Smart & Skilled administration, or using a Learning Management System (LMS) will be highly regarded but is not essential.
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Why Join RETS?

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At RETS, our people are at the heart of everything we do. We pride ourselves on creating a supportive, collaborative workplace where every team member has the opportunity to grow professionally while making a genuine difference to our students.

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We offer:

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- A supportive and friendly team culture.
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- Ongoing professional development and training.
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- The opportunity to work with one of NSW leading real estate training organisations.
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📌 Administration/ Student Support Co-ordinator (Richmond)
🏢 Real Estate Training Solutions
📍 Richmond