Job Description

Mayday is partnering with a respected organisation within the funeral services sector to recruit a Senior Funeral Consultant based in Geelong. This role is ideal for someone who is compassionate, highly organised, and service-driven, with the ability to support families through sensitive and meaningful moments while coordinating and delivering professional funeral services.

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The Role

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As a Senior Funeral Consultant, you will work closely with families and the local team to arrange and conduct dignified funeral services. You will play a key role in ensuring services run smoothly while providing empathetic, professional support to families during their time of need.

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Key responsibilities include:

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- Meeting with families to arrange and coordinate funeral services in line with their wishes
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- Conducting and overseeing funeral services with professionalism and respect
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- Providing exceptional customer service to families, clients, and internal stakeholders
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- Supporting day-to-day operations at the Geelong location
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- Ensuring compliance with internal policies, procedures, and quality standards
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- Assisting with preparation, coordination, and service delivery as required
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- Contributing to a collaborative and respectful team environment
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- Supporting health, safety, and wellbeing standards in the workplace
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About You

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Essential:

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- Experience in a service-focused environment or ability to quickly learn
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- Current unrestricted driver's licence
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- Comfortable working in circumstances involving death, grief, and deceased persons
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- Solid communication skills with a calm, empathetic approach
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- High attention to detail and ability to follow instructions
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- Sensitivity and respect for diverse values, beliefs, and cultural practices
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- Physically and psychologically fit to manage manual handling, stress, and inherent role requirements
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- Willingness to participate in a 1 in 6 weekend on-call roster
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Desirable:

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- Exposure to or understanding of the funeral services industry, or willingness to learn
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- Background in hospitality, retail, community services, or other people-focused industries
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Why Apply?

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- Meaningful work supporting local communities in Geelong
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- Stable, long-term opportunity within an essential services industry
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- Supportive team culture with structured training provided
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- Chance to develop a unique and rewarding career path
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If you are someone who values compassion, professionalism, and service excellence, we'd love to hear from you.

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📌 Senior Funeral Consultant (North Geelong)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 North Geelong