Job Description

Job Title: Senior Business Analyst - Digital Identity & Salesforce

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Location: Brisbane CBD (Hybrid - 3 days in office / 60%)

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Contract Duration: Immediate Start - June 30, 2027 (Long-term Contract)

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Daily Rate: $950 - $1,075 per day (inc. super), depending on experience

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About the Chance

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We are currently partnering with a leading Queensland State Government regulatory agency to recruit an experienced Senior Business Analyst for a high-profile, strategic Digital Identity & Verification initiative. This project involves modernising secure customer access to digital services by integrating Salesforce CRM with Queensland Digital Identity (QDI), identity broker services, and external vendor platforms.

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Key Responsibilities

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- Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
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- Map customer identity journeys, authentication/authorization workflows, and future-state process models.
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- Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
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- Facilitate requirements gathering workshops and stakeholder alignment sessions.
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- Support end-to-end integration testing (SIT, UAT), defect triage, and business readiness/operational transition.
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Non-Negotiable Requirements

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To be successful in this role,



you MUST demonstrate recent, hands-on experience in the following:

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- *Salesforce Platform Expertise: Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
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- *Digital Identity & External Vendor Integration: Proven, recent track record delivering Digital ID / IAM projects involving complex system integrations with external identity providers or identity broker services.
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Highly Desirable Experience

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- *Government Digital Identity Frameworks: Familiarity with Queensland Digital Identity (QDI), myID, Relationship Authorisation Manager (RAM / QRAM), or the Trusted Digital Identity Framework (TDIF).
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- *Identity & Authentication Protocols: Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
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- *Data & API Integration: Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.
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Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact your Redwolf + Rosch Recruitment Consultant

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redwolfrosch.com.au

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📌 Business Analyst - Digital ID (Queensland)
🏢 Redwolf Rosch
📍 Queensland