Job Description

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Direct message the job poster from Bridge IT Engineering

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Information Technology Recruitment Consultant at Bridge IT Engineering

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- 6 months initial contract up to 12 months potential extension
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- Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA
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- Australian Citizenship with Baseline clearance is required
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Bridge IT Engineering is seeking a Lead Service Designer for a federal government department with offices in the ACT, NSW, NT, QLD, SA, TAS, VIC, WA. The role will address a critical gap in understanding the end-to-end service and identifying opportunities for improving the way the Australian Government designs and delivers services and programs through digital and non-digital solutions.

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Key Duties and Responsibilities:

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- Develop a business model and roadmap for implementing an Integrated Service Design function, as well as a capability maturity plan that focusses on knowledge transfer and upskilling staff working within streams.
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- Document detailed Blueprints of the Digital Health service offerings.
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- Establish effective governance to act as a design authority to provide quality assurance, planning and prioritisation checks and strategic alignment.
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- Operating a Service Design 'Centre of Excellence' for the Digital and Service Design Branch, to ensure consistency, transparency, and alignment.
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- Understand the research activities underway across the broader department and perform User Experience and Service Design functions for projects as required.
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Criteria

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- Demonstrated experience in developing and implementing Service Design concepts and structures.
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- Suitable approach to delivering the services requested by the Department's goals.
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- Experience with engagement, collaboration, and planning functions across aged care and/or healthcare sector.
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- Demonstrated value for money in comparison to market.
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Your ICT Recruiter for this role

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*Please note only shortlisted candidates will be contacted

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Contractn

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Job function

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Job function

Information Technology, Consulting, and Othern

Industries

Information Services and Design Servicesn

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📌 Service Designer (Canberra)
🏢 Bridge IT Engineering
📍 Canberra