Job Description

Founded in Melbourne in 2011, The San Telmo Group operates six unique hospitality venues: San Telmo, Palermo, Asado, Pastuso, Robata, and our newest venue, San Telmo Brisbane.

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We believe exceptional hospitality starts with exceptional people. That's why we invest heavily in recruitment, training, career development and internal promotion, creating genuine long-term opportunities for our team. One of our current Directors started with the Group as a Kitchen Hand - this is a reflection of the opportunities available to those who want to grow with us.

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About the Role:

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Join San Telmo — Melbourne's iconic Argentinian restaurant in the heart of the CBD — as a Full-Time Front of House Supervisor. Renowned for its authentic wood-fired cooking, exceptional wines and warm South American hospitality, San Telmo has been one of Melbourne's most celebrated dining destinations for over a decade. This is an opportunity to lead by example, mentor a passionate team and help deliver exceptional guest experiences in one of Melbourne's premier restaurants.

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Reporting to the Assistant Restaurant Manager, you'll receive dedicated monthly appraisals, genuine professional support and ongoing opportunities to develop your management skills while playing a key role in the day-to-day success of the venue.

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In the Front of House Supervisor role, your day-to-day will involve:

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- Leading service by engaging and supporting the front-of-house team throughout every shift
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- Delivering exceptional guest experiences while maintaining the highest service standards
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- Coaching, training and developing team members through real-time feedback and mentorship
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- Driving food and beverage sales through strong product knowledge and service leadership
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- Assisting with opening and closing procedures, cash handling and venue operations
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- Working closely with the kitchen and management teams to ensure smooth, efficient serviceHandling guest feedback professionally and resolving service issues with confidence
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- Leading by example and fostering a positive, high-performing team culture
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Our successful candidate will have:

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- Previous experience as a Supervisor, Departmental Trainer or senior Section Waiter in a premium, high-volume venue
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- Proven ability to lead, coach and motivate a hospitality team
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- Passion for food, wine and delivering exceptional guest experiences
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- Strong communication and organisational skills
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- Valid working rights in Australia
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- A positive, professional attitude with a genuine desire to develop others
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Our Culture:

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People enjoy working at The San Telmo Group because we invest in our team as much as our guests. One of our current Directors started with us as a Kitchen Hand — that's not a tagline, it's a fact. We run structured rosters that respect your time outside work, fund your professional development, and foster a collaborative environment where your ideas are genuinely valued.

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What We Can Offer You:

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- Generous tips paid on top of wages every week
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- Access to monthly incentives - we reward good performance!
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- Permanent Full-Time employment with 38-40 hours/week - job security, but with work-life balance!
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- Rosters published weeks in advance - we know you have a life outside of work!
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- Prime CBD location, just moments from Parliament Station
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- Monthly leadership coaching and development reviews, so you'll always know how you're tracking!
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- Fully funded external leadership and hospitality management training
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- Genuine career progression across six growing venues - we promote from within!
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- 40% staff dining discounts across The San Telmo Group
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- Work alongside some of Melbourne's most experienced hospitality professionals
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- A supportive, like-minded leadership team that cares about hospitality, people and professional development
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- Job security with an independent Melbourne hospitality group that's been around for 15 years - and we're just getting started!
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The San Telmo Group is an equal opportunity employer and welcomes applications from all backgrounds.

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📌 Front of House Supervisor (Victoria)
🏢 San Telmo
📍 Victoria