The Quest Kelvin Grove, is a 4.5-star property located in Kelvin Grove, Brisbane, we are currently seeking a Casual Guest Services Assistant to join our team.
Previous experience in hospitality or hotel front office (preferred but not essential). Experience with sales would also be attractive.
Key Responsibilities:
- Manage guest check-in and check-out procedures
- Handle reservations and booking enquiries
- Process payments and maintain accurate records
- Respond to guest requests and resolve issues in a timely manner
- Communicate effectively with housekeeping and management teams
- Assist with room inspections to ensure rooms meet hotel standards
- Help monitor and manage inventory and supplies
Requirements:
- Previous experience in hotel front desk or hospitality reception
- Familiar with hotel management systems (e.g. RMS or similar property management software)
- Robust communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Good computer skills and attention to detail
- Willingness to assist with room checks and inventory management when required
What We Offer:
- Friendly and supportive working environment
- Opportunity to work in a growing hospitality business