Job Description

Optical Superstore is seeking an experienced Optical Dispenser/Manager to join our team in Toowoomba, QLD. This is a full-time position that offers a unique opportunity to combine clinical expertise with management responsibilities. As Optical Dispenser/Manager, you will play a crucial role in delivering exceptional optical services to our customers whilst also overseeing the day-to-day operations of our store. You will be instrumental in maintaining the high standards Optical Superstore is known for, ensuring customer satisfaction, and driving the success of our optical practice.

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About us

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Optical Superstore is a leading optical retailer committed to providing high-quality eyecare services and products to our community. We pride ourselves on combining professional expertise with a customer-centric approach, offering a comprehensive range of eyewear solutions and optical services. Our mission is to enhance the vision and wellbeing of our customers whilst fostering a supportive and dynamic work environment where our team members can thrive and develop their careers.

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We do not have targets or KPI's, instead relying on providing our customers with the best product for their particular needs.

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What you'll be doing

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- Dispensing and fitting prescription eyewear, including spectacles and contact lenses, with precision and care
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- Conducting frame selections and lens consultations to ensure customers receive optimal vision solutions tailored to their individual needs
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- Managing store operations, including stock control, inventory management and ordering of optical products
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- Overseeing staff scheduling, training and performance management to maintain service excellence
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- Maintaining accurate patient records and ensuring compliance with optical and healthcare regulations
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- Providing expert advice on lens options, coatings and frame styles to maximise customer satisfaction
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- Ensuring the store environment is clean, well-organized and compliant with health and safety standards
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- Building and maintaining strong relationships with customers to encourage loyalty and repeat business
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- Liaising with optometrists and other healthcare professionals to support comprehensive eyecare services
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What we're looking for

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- Recognised qualification or certification in optical dispensing (such as a certificate IV in Optical Dispensing or equivalent)
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- Proven experience as an optical dispenser, with a minimum of 3-5 years in the optical retail or clinical setting
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- Demonstrated management experience, ideally in a retail or healthcare environment
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- Strong knowledge of lens types, coatings, frame materials and optical prescriptions
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- Proficiency in optical dispensing software and point-of-sale systemsExcellent communication and interpersonal skills with the ability to build rapport with customers and staff
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- Ability to work independently and as part of a team in a fast-paced environment
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- Strong organisational and time-management skills
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- Knowledge of workplace health and safety requirements and optical regulations
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- A commitment to maintaining high standards of customer service and professional conduct
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- Preferably, experience with frame styling and lens selection for complex prescriptions
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What we offer

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- We offer a competitive salary package commensurate with experience and qualifications.
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- You will have the prospect to develop your management skills and advance your career within our growing business.
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- We provide access to continuing professional development opportunities, allowing you to stay current with the latest advancements in optical technology and practices.
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- Our workplace culture emphasises collaboration, respect and mutual support, creating an environment where you can feel valued and motivated.
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- We recognise the importance of work-life balance and offer flexible working arrangements where possible to suit your personal needs.
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- You will enjoy staff discounts on optical products and services, contributing to your own eye health and wellbeing.
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📌 Optical Dispenser/Manager (Toowoomba Regional)
🏢 The Optical Superstore
📍 Toowoomba Regional