Job Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

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Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

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The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

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Hospitalityisaworkofheart,

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Joinus andbecomeaHeartist.

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Job Description

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As a Duty Manager, you will complete the following tasks (but not limited to):

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- Support the Front Office Manager in the daily management of the Front Office department.
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- Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
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- Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
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- Deal effectively with guest complaints and feedback in an efficient and professional manner
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- Implementing strategies to increase productivity and morale.
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- You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.
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- Promoting the Accor Live Limitless Loyalty Program.
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- Ability to work a versatile 7-day roster including AM, PM and night shifts as required
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Qualifications

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The successful candidate will have previous experience in a similar role plus:

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- C Class Manual Driver's License (Preferred).
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- Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years).
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- RSA Certificate (Required).
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- Well-developed problem solving and analytical skills.
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- Exceptional customer service skills and the ability to motivate team members.
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- Time management skills with the ability to multi-task.
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- Ability to work across a 7-day roster.
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- Flexibility to work overnights.
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Additional Information

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- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage - making every day at work rewarding as well as affordable.
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- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide - perfect for your next getaway or a holiday with loved ones.
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- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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East Melbourne, Victoria

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📌 Service Duty Manager (80,000) (Victoria)
🏢 Nearheal(trading as Nearheal
📍 Victoria