Job Description

Independent Living Specialists – Ballina NSW

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Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

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A unique opportunity exists for a drivenCasual Retail Assistantat our Ballina store.

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Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

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Your "New" Day to Day:

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- Opening and closing the showroom and balancing transactions
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- Actively seeking new clients, contracts and marketing opportunities
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- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
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- Answer customer calls and emails to resolve issues in a timely andeffective manner
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- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more...
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- Processing orders and hire contracts
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- Facilitate the quoting and invoicing, rental and sale of products.
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- Identify and facilitate referrals to other internal departments
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- Driving process efficiency and striving for continual improvement
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- Being the face of ILS in the local community and driving relationships with customers and other local businesses
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About You:

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You will be keen togo above and beyondto interact with your community and increase store exposure

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You will have acustomer-centricmindset, because at ILS we are all about the customer!

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You will bewell presented,professionalandcourteous

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You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life

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Have agenuinedesire to help otherswith your knowledge and abilities.

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You will have second to noneadministration skills,including the ability toprioritiseyour time

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You may have SAP experience, which ispreferable to have.

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You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities

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NDIS Worker Screening Check (or willingness to obtain)

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Proof of Working Rights in Australia

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What's In It For You:

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- Competitive hourly rate
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- Skilled and supportive team environment
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- Ongoing extensive training and coaching
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ILS is a NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.

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📌 Casual Retail Assistant (East Ballina)
🏢 Independent Living Specialists
📍 East Ballina