Job Description

Customer Service Manager
n Ravenhall, VIC
n Full-Time | Monday to Friday

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Our client, a well-established and growing waste management company based in Ravenhall, is seeking an experienced Customer Service Manager to lead their busy Customer Service team.

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This is a fantastic opportunity for a proven leader who is passionate about developing people, driving team performance and delivering exceptional customer service in a fast-paced environment.

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About the Role

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Reporting to senior management, you will be responsible for leading a team of 10 Customer Service Representatives, ensuring the team consistently delivers outstanding service while meeting operational and business objectives.

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Key Responsibilities

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- Lead, mentor and manage a team of 10 Customer Service Representatives.
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- Coach, motivate and develop team members to achieve individual and team KPIs.
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- Oversee the day-to-day operations of the Customer Service department.
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- Manage escalated customer enquiries and provide effective resolutions.
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- Monitor team performance and implement continuous improvement initiatives.
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- Work collaboratively with Operations, Sales and other internal departments to ensure seamless service delivery.
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- Conduct performance reviews,



training and ongoing development.
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- Drive a positive, high-performing team culture.
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About You

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- Previous experience managing a Customer Service team is essential.
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- Proven ability to lead, coach and develop a high-performing team.
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- Strong leadership and people management skills.
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- Excellent communication and conflict resolution abilities.
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- Highly organised with the ability to prioritise in a fast-paced environment.
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- Strong computer skills and experience using CRM systems.
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- Experience within the waste, transport, logistics or industrial services industry is highly regarded but not essential.
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What's on Offer

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- Join a stable and growing organisation.
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- Supportive leadership team and positive workplace culture.
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- Chance to make a genuine impact by leading an established team of 10.
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If you're an experienced Customer Service leader looking for your next challenge, we'd love to hear from you.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

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📌 Customer Service Manager (Long Forest)
🏢 Randstad
📍 Long Forest