Job Description

At Kia, movement inspires ideas-and we're looking for someone who's ready to move with purpose. Kia Australia is seeking a passionate and performance-drivenField Technical Specialistto join our Eastern Regional Team (NSW). This is your opportunity to work with one of the world's fastest-growing automotive brands, where innovation, quality, and customer satisfaction are at the heart of everything we do.

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Role Overview

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Assist KAU National Service and Regional offices achieve targets in customer satisfaction, dealer support (Hot Line/DFR/QIR), technician satisfaction and after sales activities. Provide dealer based technical support activities and onsite dealer-based training to support dealer network

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Role Responsibilities

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- Maintain and operate the Kia Technical Hot Line for designated KAU Region (NSW) in a proactive manner
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- Maintain a high level of technical support via the Dealer Hot Line
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- Follow up on technical cases in a timely manner with all customers
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- Manage technical enquiries
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- Perform in-dealer visits to provide technical support and investigate customer concerns
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- Investigate customer / vehicle concerns
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- Provide reports on findings and actions taken
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- Proactively research and develop Technical Service Bulletins to advise dealers of field fixes / repair tips etc.
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- Assist with research and investigating quality issues.
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- Assist with testing and diagnosis of components returned for inspection
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- Discuss and make recommendations to the KAU National Service / Regional Office on all issues requiring action and follow the agreed outcome through to completion
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- Liaise with National and Regional offices with relation to Technical and Quality Issues,



including Foreman's meetings
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- Provide general product support, by way of assisting with preparation of press vehicles & motor show vehicles, and provide technical backup and support for current model launches, press and customer events
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- Prepare monthly status reports relating to specific objectives including:n n
- Technical Hot Line operations
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- Quality reports
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- Provide assistance with Service Training through course review and feedback as required
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- Assist in the planning, design and implementation of technical and non-technical Skills Competitions
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- Assist with Current Dealer setup activities
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- Conduct dealer visits to provide basic training on:n

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- Kia Diagnostic Tools - GDS/KDS etc.
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- Kia PDI Procedures
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- Kia Central and GSW Operation, including Dealer Hot Line
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- Basic Kia Service Policy & Procedures training
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- Basic Kia Warranty Policy & Procedures training
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- Ad hoc duties as request
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Critical Qualifications & Experience

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- Qualified Motor Mechanic (preferably Master Technician)
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- Minimum 6 years' experience (2 years after obtaining qualification) within a dealership and full understanding of dealer operations (Service, Parts, Sales)
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- Intermediate skills in Microsoft Office (PowerPoint, Word, Excel, Outlook) & Internet
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- Exposure to or experience in Importer/Manufacturer or related technical industry
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- Experience with Kia/Hyundai product ideal
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Core Competencies

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- Functional/Technical Skills
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- Presentation Skills
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- Organisational Skills
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- Good verbal and written communications
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- Ability to work independently whilst meeting targets and KPI's
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📌 Field Technical Specialist (NSW) (Ryde)
🏢 KIA Motors
📍 Ryde