Job Description

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

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About Us

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Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

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About the Opportunity

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We're looking for a proactive and empathetic Client Engagement Officer to join our team.

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In this role, you'll connect directly with clients through outbound calls, building meaningful relationships and supporting them to make the most of their home care services. You'll play a key role in understanding client needs, identifying opportunities to enhance their experience, and helping them access the full benefits of their care packages.

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This is a great chance for someone who enjoys combining strong communication skills with a commercial mindset, and who is passionate about improving outcomes for older Australians.

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This role will beoffered on an initial 6-month contract with the opportunity to extend.

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Key Responsibilities:

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- Proactively engage with clients through outbound calls to understand their current services and identify unmet needs
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- Build strong, trusted relationships through regular and meaningful client interactions
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- Educate clients on available services and how these can support their wellbeing and independence
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- Identify opportunities to increase utilisation of approved care hours in line with client goals
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- Work collaboratively with internal teams to convert opportunities into scheduled services
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- Respond to client concerns and provide solutions to support service uptake
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- Accurately record all client interactions and outcomes in CRM systems
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- Monitor and follow up on opportunities to ensure service conversion
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- Escalate complex care needs or risks to appropriate teams
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About you

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- Experience in an outbound call centre, customer engagement, or sales-focused role
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- Strong communication skills with the ability to build rapport and influence outcomes
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- A customer-first mindset with genuine empathy for older clients
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- Ability to work towards targets and performance metrics
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- Confident using CRM systems and managing administrative tasks
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- Experience in aged care, healthcare, or community services (highly regarded)
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- Strong problem-solving skills and ability to navigate client barriers
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Why Join Us?

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- Enjoy your birthday your way with a paid day off
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- Paid wellness, volunteering and study leave to support your wellbeing and growth
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- Save on your next car with our novated leasing options
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- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to live
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- Bring your four-legged friend to work on our much-loved Dog Friendly Fridays!
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Australian work rights

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Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Client Engagement Officer (Queensland)
🏢 Dovida
📍 Queensland