Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to plan and publish rosters for Customer Service Officers, monitor real-time queues, and align resources to demand. You will support the Customer Service Leadership with forecast data and performance insights, enabling effective handling of calls and chats.
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The role focuses on scheduling accuracy, proactive redeployment during spikes, and continuous improvement of staffing processes to meet service
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📌 Hybrid Resource Coordinator: Scheduling & WFM (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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