Flood Emergency Services Group Pty Ltd – Varsity Lakes QLD
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For 27 years, Flood Emergency Services (FES) has been delivering rapid, reliable, and affordable water damage restoration to Australian homes and businesses. We provide 24x7x365 service and will be on-site within 60-90 minutes to help our clients mitigate the impact of water damage. Our technicians and project managers are IICRC-qualified, and we provide compliance certificates upon job completion to give our clients assurance that their premises are safe and that water damage has been addressed.
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The role must be capable of performing the following responsibilities:
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General Debt Collection:
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Pursue debts and maximise collections via multiple channels.
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Manage a portfolio of debt that you prioritise according to factors that include (but are not limited to) debt age, debt amount, and involved parties.
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Monitor payment plans and discounts offered.
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Commercial Negotiations:
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Interpret and apply standard form contracts.
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Manage negotiations with clients (B2C and B2B), insurers, assessors, adjusters, and other parties involved (such as agents, brokers, and strata plan managers).
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Identify hardship situations and provide both a commercial and compassionate solution.
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Client management:
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Manage client relationships and maintain a professional company image.
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Resolve complaints, disputes and concerns effectively.
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Debt Recovery Strategist:
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Develop strategies to improve debt recovery and cash flow.
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Identify and improve inefficient processes and procedures.
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Team management:
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Manage and motivate debt recovery teams.
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Assist with training and performance evaluations.
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Set clear expectations and monitor team performance.
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Documentation:
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Document debt recovery processes and operating procedures.
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Maintain accurate records of recovery activity and outcomes.
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Mandatory selection criteria
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The following must be verifiable:
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10+ years of total relevant experience in one or more of the following:
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Debt collection, accounts receivable, loss assessment/adjustment or civil litigation.
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Excellent communication, analytical, and problem-solving skills.
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Leadership and management experience
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📌 Senior Debt Recovery Specialist (City of Gold Coast)
🏢 Flood Emergency Services Group
📍 City of Gold Coast
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