Job Description

Hitachi Construction Machinery – Emerald QLD

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Hitachi Construction Machinery Australia (HCA) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCA has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a agile and essential industry.

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We are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in theEmerald branch.

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This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction.

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Reporting to the Service Manager, you will be responsible for:

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- Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progress
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- Maintaining a high level of customer communication
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- Ensuring safety and efficiency of field service technicians
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- Ensuring effective utilisation of equipment and resources in line with customer requirements and agreed budgets
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- Preparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracy
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About You – We want to hear from you if you possess the following qualities:

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- Previous experience in a Service Advisor, Scheduler/Planner or similar role
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- A strong customer service background with exposure to earthmoving or similar industries preferred
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- Ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
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- Experience in coordinating the opening and closing of service information
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- A strong ability to handle several tasks simultaneously with an ambition for achieving success
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Hitachi Benefits - What's on Offer

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- Rewarding Salary Package: Competitive base salary + super + earn company biannual bonuses
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- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
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- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
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- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
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- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
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- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
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- Family-First Benefits: Paid parental leave policy to support you and your family during life's important moments
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- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
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Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments

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📌 Service Coordinator (Emerald)
🏢 Hitachi Construction Machinery
📍 Emerald