Job Description

Position Title: Key Account Manager – Electrical Systems

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Reports To: National System Sales Manager

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Location: Sydney, NSW, Australia

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Employment Type: Full-Time, Permanent

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Position Purpose

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The Key Account Manager (KAM) is responsible for providing high-level, ongoing relationship management for assigned strategic client accounts. The primary focus of this role is driving profitable growth, achieving volume and gross margin targets, and ensuring long-term customer satisfaction across major Australian industry sectors, including Utilities, Defence, Mining & Minerals, Oil & Gas, and Renewable Energy.

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The KAM coordinates all sales and technical efforts across internal business units, leads commercial negotiations, and acts as the primary contact for problem resolution and strategic account planning.

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Main Responsibilities

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- Sales Targets & Revenue Growth: Propose and execute revenue and gross margin targets for assigned accounts; sell products and solutions focusing on optimal volume, mix, and profitability.
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- Account Strategy & Planning: Lead the development and implementation of comprehensive account plans, executive relationship strategies, and coverage models; propose recovery plans for potential order shortfalls.
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- Customer Relationship Management: Facilitate executive relationships, plan and lead customer negotiations, manage customer claims, and act as the single point of contact for problem resolution.
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- Market & Competitor Intelligence: Maintain deep knowledge of client business drivers, purchasing behaviour, and decision-makers; monitor competitor activities and implement competitive response strategies.
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- Sales Execution & Bid Management: Ensure successful outcomes for proposals, contracts,



and tenders (including frame agreements); conduct risk reviews and manage estimating processes.
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- Cross-Functional Coordination: Coordinate internal and external technical, marketing, and operational resources to deliver value-added service offerings to clients.
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- Administration & Reporting: Accurately enter and maintain all relevant sales, pipeline, and cost-tracking data in SAP and enterprise CRM databases.
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- Health, Safety, & Workplace (HSE): Actively model safe work behaviours, follow safety procedures, use required PPE, and identify and report hazards and incidents.
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Key Qualifications & Requirements

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- Education: Bachelor's Degree in Electrical Engineering, a commercial discipline, or a recognised equivalent qualification.
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- Experience: Minimum of 5 years of proven experience in Business Development or Account Management within electrical engineering or adjacent industrial sectors.
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- Industry Acumen: In-depth technical knowledge of the electrical systems industry and familiarity with key Australian sectors (Utilities, Mining, Oil & Gas, Renewable, Defence).
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- Commercial Expertise: Demonstrated experience in estimating, tendering, financial cost-tracking, risk reviews, and handling bid/no-bid decision frameworks.
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- Systems & Tools: Proficient in SAP (highly preferred), MS Excel, MS Project, and MS Word.
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- Core Competencies: Exceptional negotiation, communication, and interpersonal skills; strong business acumen with the ability to perform effectively under high-pressure environments.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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