Job Description

Corporate Services and Operations Manager

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Corporate Services and Operations Manager

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Barleys Traffic Management Pty Ltd
n Location: Coburg or Tooradin, Victoria
n Employment type: Full-time

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About the role

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Barleys Traffic Management is seeking an experienced Corporate Services and Operations Manager to coordinate the company's operational and corporate support functions.

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Reporting to the Managing Director, this position will manage day-to-day operations, workforce planning, administration, scheduling, vehicles, equipment and other business resources. The role will also support the development of operational procedures, performance reporting, compliance systems and continuous improvement initiatives.

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The successful candidate will work closely with office personnel, operational supervisors, traffic-management personnel, clients and senior management to ensure services are delivered safely, efficiently and in accordance with client, company and legal requirements.

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Key responsibilities

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- Plan, organise and coordinate the company's operational and corporate support functions.
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- Manage the allocation of labour, vehicles, equipment and operational resources.
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- Oversee administration, scheduling and workforce-coordination activities.
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- Monitor workforce availability and prepare operational resource forecasts.
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- Develop and implement operational and administrative procedures, systems and guidelines.
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- Ensure traffic-management services are delivered in accordance with approved Traffic Guidance Schemes and client requirements.
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- Liaise with clients regarding scheduling, service delivery and operational requirements.
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- Monitor operational performance, resource utilisation and service-delivery outcomes.
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- Prepare reports and recommendations for the Managing Directors.
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- Support operational budgeting, cost control and business planning.
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- Manage operational issues, complaints and escalations.
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- Support recruitment, workforce planning and employee development.
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- Coordinate incident investigations and corrective actions.
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- Ensure compliance with company procedures, contractual obligations and applicable legal requirements.
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- Maintain effective communication between field personnel, office personnel, clients and senior management.
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- Identify opportunities to improve business systems, service delivery and operational efficiency.
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- Contribute to business growth through strong client relationships and effective service delivery.
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These responsibilities expand on the attached Operations Manager position, which currently covers operational coordination, resource allocation, workforce availability, client liaison, compliance, performance improvement and management of operational issues.

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About you

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You will be a capable and commercially minded manager who can balance workforce requirements, client expectations, compliance obligations and changing operational priorities.

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You will ideally have:

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- Experience in operations management, corporate services, business administration or workforce coordination.
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- Experience managing administrative, scheduling or operational personnel.
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- Strong workforce-planning and resource-allocation skills.
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- Experience developing operational procedures, systems and business improvements.
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- Strong analytical, reporting and problem-solving capabilities.
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- The ability to remain calm and make sound decisions in a quick-paced operational environment.
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- Strong client-management, communication and negotiation skills.
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- A sound understanding of workplace compliance, safety and operational risk.
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- Experience contributing to budgets, business planning and organisational performance reporting.
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- Competence using workforce-management, scheduling and business administration systems.
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Qualifications

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A qualification in one or more of the following areas is highly regarded:

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- Business management
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- Leadership and management
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- Business administration
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- Operations management
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- Human resource management
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- A related discipline
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Relevant traffic-management, civil construction, logistics, infrastructure or field-service experience will also be highly regarded.

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What we offer

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- A senior role with genuine responsibility across business operations and corporate services.
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- The opportunity to contribute to workforce planning, systems improvement and business growth.
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- A supportive and practical management team.
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- A varied role working across office, field and client-facing operations.
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- Flexible working arrangements may be available following successful training and demonstrated capability.
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- Employer-sponsored visa support may be considered for an eligible candidate.
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📌 Corporate Services and Operations Manager (Williamstown)
🏢 Barleys Traffic Management
📍 Williamstown