Job Description

Are you a detail-oriented professional with a knack for international trade and a passion for delivering top-tier customer service? We are looking for a Customer Service Representative to join a supportive team in Fountaindale. This is an exciting opportunity to manage high-tech product delivery and international trade. This role will provide customer service support to the Digital Mine business for a range of electronic products.

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Details

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- Start: ASAP
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- Hours: 38-hour week, flexible start/finish times between 6 a.m. and 5 p.m.
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- Chance: Initial casual contract engagement with a temp-to-perm potential
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Key Responsibilities:

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- Customer Liaison: Provide excellent customer service support to the Digital Mine business for a range of electronic products including but not limited to Collision Awareness systems, AI cameras and underground productivity solutions.
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- Order Management: Process domestic and international customer orders in ERP/Oracle to ensure accurate, timely delivery.
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- Logistics & Export: Determine and book international transportation (Ocean/Air) while ensuring all documentation complies with international trade legislation.
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- Financial Support: Assist with milestone billings, service level agreements, and support the finance team with revenue targets.
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- Communication:



Provide ongoing communication regarding order status and estimated delivery times to ensure customer satisfaction.
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- Team Collaboration: Operate within a local team, managing a shared inbox and providing cross-functional support to sales and engineering.
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Skills & Experience Required:

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- Experience: At least 2-5 years of experience in a similar customer service or administration role and a great customer service mentality.
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- Technical Savvy: High level of competency in ERP systems (Oracle or SAP is highly desired).
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- Communication: Exceptional verbal and written communication skills
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- Industry experience: Electronics or Mining Industry experience is an advantage
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- Trade Knowledge: Understanding of import/export transactions and international trade requirements is a significant advantage.
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- Attributes: High attention to detail, strong mathematical skills
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- Logistics: Must have a valid driver's license and access to a vehicle due to limited public transport in Fountaindale.
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- Work Rights: Applicants must have full, unrestricted working rights in Australia.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Representative (Central Coast Council)
🏢 Randstad
📍 Central Coast Council