Job Description

As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field. You'll be the go-to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.

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Specifically, this is what your day might look like

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- Answer and manage service calls, ensuring customer problems are addressed and resolved
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- Perform repairs or preventive maintenance on our products at various client locations
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- Support product deliveries and commissioning
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- Participate in training service subcontractors and, when required, technical staff in hospitals
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- Handle customer service requests, including complaints (processes, tools, and documentation)
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- Process orders for parts or service requests for Umano Medical products
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- Ensure follow-up with the customer from the initial request to the completed repair, ensuring customer satisfaction
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- Maintain documentation for all service cases or service requests
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- Complete analysis and follow-up reports after customer visits




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- Provide technical support to service clerks and subcontractors
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- Monitor and analyze parts inventory
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- Perform all other related tasks
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Life at Umano Medical

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Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

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The profile we're looking for

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- DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
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- Robust problem-solving skills and analytical thinking
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- Ability to read and interpret technical drawings
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- Experience in after-sales service or customer support
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- Hands-on experience in product repair and technical support
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- Proficiency with Microsoft Office Suite and Outlook
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- Willingness and ability to travel as required
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Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.

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📌 Field service technician - Brisbane (Queensland)
🏢 Umano Medical
📍 Queensland