Job Description

Support Worker | Great People Wanted – Experience Isn't Everything

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Looking for a role where who you are matters just as much as what's on your résumé?

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At Independence World, we believe great Support Workers aren't defined by years of experience.

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They're kind. Reliable. Adaptable. They genuinely care about people. They know how to listen, build trust, have a laugh and show up when it matters.

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The skills can be taught. The right attitude is something you bring.

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We're growing our team across Cairns and surrounding areas and are looking for outstanding people who want to make a genuine difference in the lives of others.

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We have opportunities available for an immediate start and are currently seeking applicants who already live in Cairns or the surrounding area and are ready to commence work locally.

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Whether you're an experienced Support Worker or considering bringing your skills into the disability sector for the first time, we'd love to hear from you.

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Why join Independence World?

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- Above SCHADS Award casual rates
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- Immediate start available
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- Flexible rostering to support work/life balance
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- A supportive and approachable leadership team
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- A positive, down-to-earth team culture
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- Ongoing paid and free training opportunities
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- Opportunities to develop your skills and experience
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- A diverse range of participants and support needs
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- Easy-to-use rostering and communication systems
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What does a Support Worker actually do?

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No two participants and no two days are the same.

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Depending on the person you're supporting, your day might involve:

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- Getting out and about in the community
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- Social support and companionship
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- Helping with shopping, appointments or everyday activities
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- Supporting someone to build confidence and independence
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- Domestic assistance and meal preparation
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- Personal care
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- Medication assistance
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- Transport
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- Hoist transfers and manual handling
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- Higher-care support, with appropriate training
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You don't need to have experience in every area. We provide training and support to help the right people develop their skills.

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Who are we looking for?

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You might already be an experienced Support Worker or you might come from a completely different background.

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What matters most to us is that you:

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- Genuinely enjoy working with and supporting people
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- Are reliable and understand that people are counting on you
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- Are empathetic, patient and respectful
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- Can adapt when plans change
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- Communicate well and build rapport naturally
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- Are willing to learn and receive feedback
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- Understand the importance of qualified boundaries
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- Want to be part of a team that takes pride in providing great support
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Experience in disability, aged care,



community services or healthcare is welcomed but it isn't the only thing we look for.

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If you've worked in hospitality, childcare, education, customer service or another people-focused role, you may already have many of the qualities that make an exceptional Support Worker.

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What you'll need

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To work independently with participants, you'll need:

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- To currently reside in Cairns or the surrounding area and be available to commence locally
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- NDIS Worker Screening Clearance (Yellow Card)
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- Blue Card / Working with Children Check
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- Current First Aid & CPR
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- Current Australian Driver's Licence
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- A reliable vehicle with comprehensive insurance
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Qualifications in Individual Support, Disability, Aged Care or Community Services are highly regarded but are not essential.

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If you're the right person but still working towards some of the required checks or training, we still encourage you to apply.

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Why Independence World?

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We're not interested in simply filling shifts.

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We want to build a team of great people who genuinely connect with the participants they support and feel valued for the work they do.

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Independence World was built on lived experience and a belief that disability support should be personal, empowering and delivered with heart.

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So, if you've ever thought "I think I'd be really good at that" but haven't applied because you don't have years of disability experience, this could be your sign.

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Bring the right attitude. Bring your personality. Bring your willingness to learn.

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📌 Support Worker (Cairns Regional)
🏢 Independence World
📍 Cairns Regional