Job Description

At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love, where:

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- we value customers,
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- we work together for success,
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- we are accountable for our actions,
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- we innovate for the future, and
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- we celebrate diversity and inclusion.
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If you share our vision and values, please consider this exciting career chance to join our growing team in Bundaberg, Queensland.

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You're unique, and we value that.

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As a Systems Engineer, we'll call on your unique talents, skills, expertise, and experience to:

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- Design, implement, and maintain on-premises and cloud-based infrastructure, ensuring high availability, performance, and security across all systems.
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- Monitor, troubleshoot, and resolve complex system, network, and application issues, providing escalation support to internal IT teams and stakeholders.
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- Manage and optimise core services such as Active Directory, Exchange Online, M365, virtualization platforms, backup systems, and identity/security tools.
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- Plan and execute infrastructure upgrades, migrations, and projects, ensuring minimal disruption and adherence to best-practice standards.
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- Develop and maintain technical documentation, including system diagrams, procedures, and configuration records, while contributing to continuous improvement initiatives.
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We believe our ideal applicant will demonstrate the following attributes:

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- Strong problem-solving ability – able to diagnose and resolve complex technical issues efficiently.
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- Attention to detail – ensures accuracy in configuration, documentation, and change management.
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- Clear communication skills – can explain technical concepts to both technical and non-technical stakeholders.
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- Proactive mindset – anticipates issues, identifies improvements, and takes initiative without being prompted.
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- Adaptability – comfortable working in fast-changing environments, technologies, and priorities.
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- Collaboration and teamwork – works effectively with cross-functional teams, vendors, and business units.
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- Strong organisational skills – able to prioritise tasks, manage workloads, and execute projects efficiently.
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- Security-focused thinking – consistently considers risk, compliance, and best-practice security in all decisions.
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What's in it for you?

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- Market-leading benefits that make us a proven local employer of choice.
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- Flexible work arrangements that help you strike the right career balance.
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- Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
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- Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
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- Enrich your experience by supporting our frontline healthcare heroes across Australasia.
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📌 Systems Engineer (Bundaberg Central)
🏢 Best Practice Software
📍 Bundaberg Central