Job Description

An exciting opportunity has become available for a Village Manager to lead our Evans Head community.

n

This role is ideal for a hospitality/hotel -driven leader who thrives on delivering exceptional service, building strong relationships and creating an setting where residents feel welcomed, supported and proud to call the community home.

n

As Village Manager, you'll lead the team with a hospitality-first mindset, bringing a hotel-style, concierge approach to create an exceptional experience for homeowners. You'll be the face of the community building strong relationships, setting high service standards, and keeping day-to-day operations running smoothly while supporting commercial goals.

n

We're looking for someone with a background in hotels , community management or hospitality, ideally in roles that blend front-of-house service, team leadership, and operational excellence.

n

Community Management and Operations

n

Build and maintain positive relationships with homeowners, committees and community groups, with NPS as a key measure of success

n

Ensure full compliance with State land lease community legislation, WHS requirements and Serenitas standards

n

Oversee contractors, facilities maintenance and capital replacement projects to keep the community operating at its best

n





Financial Management and Reporting

n

Manage community financial performance against approved budgets, with monthly monitoring of income and expenditure

n

Maintain continuity of the rental income stream through fortnightly/monthly billing and collections

n

Identify and pursue opportunities to optimise financial performance through new income streams or cost savings

n

People Management

n

Lead, support and develop onsite team members

n

Champion a safe workplace by monitoring WHS conditions, facilitating toolbox talks and ensuring contractor inductions

n

Undertake performance development reviews for all direct reports and act on identified capability gaps

n

Unlock job insights

n

Hirer responsiveness Salary match Number of applicants

n

Your application will include the following questions:

n

n
- Which of the following statements best describes your right to work in Australia?
n
- How many years' experience do you have as a Village Manager?
n
- How much notice are you required to give your current employer?
n
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
n
- Do you hold a Construction Induction Safety certificate (White Card)?
n

#J-18808-Ljbffr

📌 Village manager (Evans Head)
🏢 @
📍 Evans Head