Job Description

Be part of something bigger. Be part of ISS.

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Our contact centre is growing due to our contract with existing clients and Defence and we are looking forsuperstars to join our team as Contact Centre/Customer Service Representativeswho want to grow and be part of global organisation. Our positions are based at our Macquarie Park office. These shifts are hybrid based providing a level of flexibility.

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We have the following full time permanent opportunity for a Customer Service superstar to start ASAP

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Monday to Friday, a 7.6 hour shift, 7am to 7pm

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Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing outstanding front line client care via phone, email, web and mobile self-service portals.

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These positions requires an outgoing, customer-oriented individual who is focused on building a trust relationship with clients and is willing to go the extra mile to achieve an exceptional outcome for the client.

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What You'll Do

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- Deliver high quality Contact Centre services for our clients and employees of ISS
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- Be the "First Point of Contact" for all building maintenance works and coordinate the delivery of Contractor and Supplier services
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- Develop and maintain strong working relationships with clients, contractors, tradesman and internal staff
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- Ensure all Service Calls are completed within contract KPI targets
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- Identify process improvement opportunities the positively impact our customers experience
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- Adhere to ISS Company Policies and Procedures
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To thrive in this role, you'll bring:

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- Previous experience working in a Contact/Call Centre environment
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- Ability to communicate clearly and professionally,



both verbally and in writing
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- Ability to manage multiple phone calls at once, while adhering to KPI's and SLAs in a high call volume environment.
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- Good knowledge of MS Office products (Excel, Word, PowerPoint) with advanced understanding of Microsoft Outlook
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- Exceptional planning and organisational skills with ability to multi-task.
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- Robust problem solving, decision making and analytical abilities
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- Excellent Customer relationship skills and the ability to deal positively with difficult situations
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- The ability work autonomously and as part of a high performing team
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- Current National Police Check(issued within the last 12 months)
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- You must be willing to undertake 2 weeks of training held at our Macquarie Park office with flexibility of hours range between 7am-6pm
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- Impact: Play a key role in shaping the future of a major client contract
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- Growth: Access to professional development and career advancement opportunities
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- Compensation: Competitive salary and comprehensive benefits package
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- Culture: Be part of a forward-thinking, inclusive, and collaborative team
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- Flexibility: Onsite parking at Macquarie Park and Flexible Work Arrangement for some roles
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Our Commitment:

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ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

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Learn more about ISS in Australia and New Zealand on our website.

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Please note: No agency applications are accepted

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📌 Customer Service (Ryde)
🏢 ISS Global
📍 Ryde