We are seeking a highly organised and customer-focused Administration person to join our team. This role is ideal for someone who enjoys coordinating jobs, supporting technicians, and ensuring smooth day-to-day service operations.
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About the Role
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As Administration Officer, you will have contact between clients, technicians, and management, helping to schedule, track, and support other service staff.
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Key Responsibilities
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- Assisting Service department in scheduling and coordinating service jobs and technician workloads
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- Communicating with clients regarding bookings, updates, and service outcomes
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- Goods receipting supplier invoices, data entry
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- Preparing quotes, work orders, and invoices
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- Processing purchase orders
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- Maintaining accurate records of service jobs and documentation
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- Supporting technicians with administrative and logistical needs
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- Handling incoming calls, emails, and customer enquiries
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About You
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- Previous experience in service administration, scheduling, or office support role
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- Strong organisational and time management skills
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- Excellent communication and customer service abilities
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- Ability to multitask and work in a rapid-paced environment
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- High attention to detail and problem-solving skills
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- Proficient in Microsoft Office (especially Excel and Outlook)
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- Experience with job management systems (e.g. SimPRO, ServiceM8) is highly regarded
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- Australian work rights required
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What We Offer
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- Competitive salary based on experience
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- Friendly and supportive team environment
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- Stable, long-term role with a growing business
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- Opportunities for career development
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📌 Administration Officer (Townsville)
🏢 Waste Water Works
📍 Townsville
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