Job Description

Junior ICT Customer Service & Support Officer Traineeship

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Junior ICT Customer Service & Support Officer Traineeship

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Looking to build a career in ICT within a school environment? Love technology, troubleshooting, and helping people?

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This is an exciting opportunity to kickstart your ICT career while working alongside an experienced ICT team in a supportive and collaborative educational environment. You'll gain valuable hands‐on experience, receive ongoing mentoring, and complete a nationally recognised Certificate in Information Technology as part of your traineeship.

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Location: Randwick NSW

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Work full‐time, Monday to Friday, while learning on the job in a values-driven workplace that encourages professional growth and development.

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Please note: This is an entry‐level traineeship position. Applicants who already hold a Diploma or higher qualification in Information Technology (or a related field) may not be eligible under traineeship requirements.

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About the Role

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We're looking for a motivated, customer‐focused, and enthusiastic trainee to join the ICT Team as a Junior ICT Customer Service & Support Officer.

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This is a full‐time traineeship that includes dedicated study time during work hours to complete your Certificate in Information Technology.

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As the first point of contact for ICT support, you'll provide outstanding customer service to staff, students and parents while developing practical technical skills across a wide range of technologies. You'll work closely with an experienced ICT team to ensure users receive timely and effective support.

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Key Responsibilities

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- Provide first‐level technical support to staff, students and parents in person, remotely, via phone, email and service desk tickets.
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- Diagnose,



troubleshoot and resolve ICT issues, escalating where required and following through to resolution.
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- Set up, configure and deploy new computers, laptops and other end‐user devices.
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- Record and maintain accurate information relating to help desk requests and ICT assets.
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- Coordinate the repair process for damaged or faulty devices.
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- Assist with supporting client‐facing applications and information systems.
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- Identify opportunities to improve ICT service delivery and customer support processes.
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- Provide general administrative support, including assisting with quotations, purchases and deliveries.
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About You

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We're looking for someone who is eager to learn, enjoys solving problems and is passionate about technology.

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You'll ideally have:

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- Strong customer service and organisational skills.
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- Excellent written and verbal communication skills.
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- A genuine interest in Information Technology through study, personal projects, gaming hardware, troubleshooting or device building.
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- Good time management skills and the ability to take initiative.
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- Knowledge of Microsoft 365 and Google Workspace applications.
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- Knowledge of Windows and/or macOS operating systems.
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- Familiarity with iOS and Android mobile devices.
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- Solid problem‐solving skills and a willingness to learn new technologies.
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- The ability to work collaboratively with colleagues across different teams.
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- Empathy, patience and professionalism when assisting users with varying levels of technical confidence.
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- A genuine commitment to completing the traineeship and building a long‐term career in ICT.
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Highly Regarded

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Experience or knowledge in any of the following will be advantageous:

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- Wireless networking fundamentals.
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- Printer troubleshooting and support.
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- JAMF Pro or other Mobile Device Management (MDM) platforms.
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- Microsoft 365 administration.
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Applicants must:

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- Hold or be willing to obtain a valid Working With Children Check (WWCC).
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- Be an Australian or New Zealand citizen, or permanent resident
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Why Join This Traineeship?

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This is a fantastic opportunity to gain real‐world ICT experience in a supportive educational environment while completing a nationally recognised qualification.

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You'll receive ongoing mentoring, develop valuable technical and customer service skills, and build a strong foundation for a long‐term career in Information Technology.

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Benefits & Perks

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- Earn while you learn with full‐time paid employment.
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- Complete a nationally recognised Certificate IV in Information Technology.
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- Paid study time during work hours.
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- Ongoing mentoring from an experienced ICT team.
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- Gain hands‐on experience across a broad range of technologies.
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- Full employee entitlements including annual leave, personal leave and public holidays.
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- Build the technical and customer service skills needed for a successful ICT career.
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- Work in a collaborative and supportive educational environment.
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📌 Junior ICT Customer Service & Support Officer Traineeship (Rand)
🏢 WorkVentures
📍 Rand