Job Description

This range is provided by Woods & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Base pay range

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A$95,000.00/yr - A$110,000.00/yr

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Direct message the job poster from Woods & Co

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Recruitment Consultant | Finance and Technology

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The Opportunity

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An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60+ countries and partners with some of the world's most recognised brands.

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As a Customer Success Manager, you'll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You'll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success.

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This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes.

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What You'll Be Doing

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- Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite
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- Lead onboarding and implementation programs for customers of varying size and complexity
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- Act as the primary post-sale point of contact, ensuring smooth handover from sales
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- Build strong, trusted relationships with key stakeholders across customer organisations
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- Train users on best practices and run product demonstrations to drive adoption
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- Develop proactive deployment and engagement strategies to maximise product value
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- Analyse customer usage data to identify risks,



opportunities and improvements
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- Identify upsell, cross-sell and expansion opportunities in collaboration with Sales
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- Drive renewals and minimise churn through strong onboarding and engagement
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- Act as the voice of the customer, sharing insights with Product, Support and Engineering teams
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- Liaise with internal technical teams to resolve issues and influence product enhancements
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- Travel domestically and internationally as required to support customer relationships
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What We're Looking For

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- Strong experience in a Customer Success, Account Management or Client-Facing role, ideally within SaaS, technology or enterprise software
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- Highly organised with the ability to manage multiple customers and priorities
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- Confident, articulate and comfortable presenting to a wide range of stakeholders
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- Analytical mindset with the ability to interpret customer data and usage trends
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- Excellent communication skills: written, verbal and interpersonal
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- Proactive, self-driven and solutions-oriented
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- Comfortable working in a fast-paced, high-growth setting
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- Passion for customer experience and long-term relationship building
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Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential.

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Why Apply?

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- Join a rapidly scaling AI business with global reach
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- Work with enterprise customers across diverse industries
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- High-impact role with visibility across sales, product and leadership teams
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- Opportunity to grow your career in a world-class Customer Success function
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Seniority level

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- Mid-Senior level
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Employment type

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- Full-time
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Job function

#J-18808-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Woods
📍 New South Wales