Job Description

Provide leadership and subject matter expertise for M365 and core services such as printing, DHCP/DNS, AD, PKI and messaging (Exchange/M365 Messaging services) with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.

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Responsibilities and Accountabilities:

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Support SharePoint Online and OneDrive information management and access controls at a working level.

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Administer core Teams policies and collaborate on lifecycle and governance.

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Promote good practices that enable productivity and data protection.

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Identity & Access (AD/Entra ID) – in support of Microsoft workloads

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Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.

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Align client and policy configuration to support Outlook/Office/M365 applications.

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Messaging

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Oversee enterprise messaging services across Exchange Online, Hybrid and on-premises.

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Maintain reliable mail flow and platform health; drive security, compliance and recoverability.

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Plan and execute messaging improvements and migrations with minimal user impact.

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Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.

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Ensure dependable client experience for Outlook, Teams and Office applications.

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Operations, Documentation & Service Management

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Produce concise operational documentation (SOPs) and contribute to knowledge sharing.

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Operate changes, service requests and incidents using ITIL practices; lead problem investigations for recurring issues.

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Stakeholder, Vendor & Continuous Improvement

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Engage with stakeholders and vendors to validate designs and resolve complex issues.

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Identify opportunities to simplify processes, strengthen controls and improve user experience.

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Necessary Skills:

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Microsoft 365 (Primary)

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Demonstrated senior level experience with SharePoint Online/OneDrive and Teams administration.

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PowerShell for routine administration, automation and reporting.

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Infrastructure and Cloud (Primary)

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Demonstrated senior level experience with "traditional" on-prem infrastructure components (AD, DHCP/DNS, PKI, Printing, SCCM)

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Demonstrated experience with Microsoft Azure cloud and Hybrid (onprem/cloud) environments

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Understanding platform operations (PAAS/SAAS)

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Experience in tooling (Monitoring/workload automation)

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Strong security/compliance fundamentals, including E8 and Protective Security Policy Framework (PSPF)

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Messaging

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Demonstrated experience with Exchange Online, Hybrid and on premises in enterprise settings.

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Understanding of mail flow, platform operations and security/compliance fundamentals.

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Enablement & Foundations

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Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.

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Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365 and on-prem.

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Professional

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Clear communication, stakeholder engagement and documentation discipline.

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Ability to work independently and as part of a cross-functional team in a hybrid workplace.

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Previous experience in MSP in Australian Federal Government will be highly regarded

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Certifications / Experience / Training (Preferred):

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10+ years' experience in Microsoft ecosystem across enterprise environments.

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MS-203 ideal; complementary Microsoft 365/Identity certifications beneficial.

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📌 SME (Canberra)
🏢 Unisys
📍 Canberra