Job Description

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- Based at headspace Eastern Shore (Rosny Park), on the lands of the Palawa People
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- $33.33 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550
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Make your days meaningful

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Join a welcoming, purpose-driven team supporting young people to access mental health care and wellbeing support. At headspace Eastern Shore, you'll be part of a multidisciplinary service helping young people (aged 12-25) feel safe, heard and supported as they navigate life's challenges.

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Your role, your impact

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As the first point of contact for clients, families and visitors, you'll help create a positive and inclusive experience from the moment someone connects with the service. You'll play a central role in ensuring young people, families and community members feel supported, respected and at ease from their very first interaction.

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You'll be both the welcoming face of the service and a key support behind the scenes – helping keep things running smoothly while supporting individuals to feel confident taking the next step in their care journey.

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Key responsibilities

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- Create a warm and inclusive first impression by welcoming clients, carers and visitors with care, respect and professionalism
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- Manage reception operations including phone enquiries, appointment bookings and confirmations, and maintaining accurate, confidential client records
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- Support access to care by coordinating bookings, referrals and clinician schedules, and liaising with GP clinics and external providers
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- Keep the service running smoothly by preparing reception and client spaces, supporting meetings and events, and managing day-to-day administrative tasks
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- Provide broader administrative support including data entry, and supporting multiple programs across the centre
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- Work closely with clinicians and partners to ensure coordinated, seamless service delivery
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About you

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You bring empathy, strong organisation and a collaborative approach to your work.

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You'll thrive in this role if you have

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- Experience in administration and/or reception roles, ideally within health or community services
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- A compassionate, client-focused and non-judgemental approach, particularly when supporting young people aged 12–25 and their families/carers
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- Solid communication and interpersonal skills, with the ability to build trust and understand client needs
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- Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using data entry systems
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- The ability to manage multiple tasks and priorities in a busy environment with attention to detail
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- A strong commitment to confidentiality and respectful, person-centred practice
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What will make you stand out

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- A qualification in Business Administration (Certificate level or above) - highly regarded
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- Experience in youth mental health or community services
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- Familiarity with healthcare systems, including referrals and care coordination
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- Experience with Best Practice (desirable but not essential)
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- Flexibility in work hours and a willingness to adapt to the needs of the service
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What's in it for you?

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Each is the lead agency for headspace. At Each you'll be supported to be your best.

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We provide

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- Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
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- Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
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- Professional development & training – Access mentoring, supervision, leadership pathways, and discipline-specific learning.
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- Support your wellbeing with access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family
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- Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress
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- Free, confidential support – Our Employee Assistance Program is available for you and your family
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- More leave when you need it – 5 weeks annual leave, personal/carer's leave, family & domestic violence leave, and the option to purchase extra leave
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Job Description

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- Part-time (0.6 FTE), ongoing position
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- Based at headspace Eastern Shore (Rosny Park), on the lands of the Palawa People
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- $33.33 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550
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Applications Close: Wednesday 5th August 2026

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Please Note: If you have previously applied for this position, there is no need to reapply as your application will already be considered.

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Our Commitment to Inclusion at Each

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At Each, inclusion is at the heart of how we work, connect and care. We're committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

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Next Steps in the Hiring Process

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Learn more about next steps, check out our Hiring Process Guide.

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We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

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For more information or a confidential conversation, contact Helen Newton - Senior Administration Officer, at [email protected]

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📌 Administration Officer - headspace (George Town)
🏢 Each
📍 George Town