We're looking for a Full-time Client Services Representative to join our reception team at AEC Kedron.
n
At AEC & Greencross Kedron, we offer 24/7 emergency and general practice care, with a dedicated team of emergency veterinarians and nurses. Our hospital is known for its high professional and clinical standards, paired with genuine care and compassion for both patients and their owners.
n
In this role you will be the first point of contact for our clients, playing a vital part in ensuring a smooth and supportive experience for both pets and their owners - particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
n
Key Responsibilities
n
- Act as the first point of contact for all client interactions, both in person and over the phone
n
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
n
- Triage and respond appropriately to emergency patient enquiries, escalating when required
n
- Coordinate appointments, inquiries, and client communications
n
- Maintain accurate client records and documentation
n
- Provide clear information on services, pricing, and hospital policies
n
- Liaise with veterinary staff to support seamless patient care
n
- Process payments and handle basic financial transactions
n
- Ensure the reception area is clean, organised, and welcoming
n
- Assist with general administrative tasks as required
n
About You
n
- Previous experience in a client service role (veterinary or medical experience highly regarded)
n
- Confident managing a busy switchboard and high call volumes
n
- Ability to remain calm and composed in stressful or emergency situations
n
- Solid communication and interpersonal skills
n
- A team player who can also work independently when required
n
- Excellent organisational and multitasking abilities
n
- Passion for animals and commitment to excellent customer service
n
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
#J-18808-Ljbffr