Job Description

Customer Promises and Content Governance Manager

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Posted 04/08/2026Job Number 64615Work type Permanent - Full TimePosting End Date 11/08/2026

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The Customer Promises & Content Governance Manager will play a critical role in leading the transformation of customer promises and content governance into a single, system-enabled, enterprise framework with clear accountability and effective remediation.

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Operating within a highly regulated APRA environment, the role is accountable for improving product confidence through end-to-end ownership of customer promise and content requirements, ensuring they are accurately defined, governed and consistently delivered in line with product intent and regulatory obligations.

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This role includes (but is not limited) to:

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- Consolidate Customer Promises and Content Governance into an integrated, enterprise framework, with fit-for-purpose tooling to enable tracking and assurance of customer representations.
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- Establish and drive governance, ownership and delivery accountability across the program, including mapping end-to-end fulfilment processes to accountable business owners.
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- Identify trade-offs, risks and dependencies to maximise speed of delivery.
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- Partner with business, risk and governance stakeholders to embed sustainable controls and oversight in line with Line 2 Risk & Compliance expectations.
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- Develop and implement processes for the timely detection, reporting and escalation of customer promise and content-related issues, ensuring alignment to incident management frameworks and governance pathways.
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- Ensure all customer promise and content-related risks, issues and actions are captured and maintained in appropriate governance systems, supporting a single source of truth and timely remediation.
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What You'll Bring

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We're looking for someone who's passionate about helping others and thrives in a fast-paced, people-focused environment.

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To succeed in this role, you'll ideally have:

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- Demonstrated experience in a similar role in a large, complex or regulated organisation, with a strong understanding of operating in an APRA-regulated or financial services environment.
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- Significant experience working in governance, risk, compliance, assurance or remediation programs, ideally within health insurance or broader financial services.
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- Experience in management consulting, strategy or transformation roles is preferred.
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- Strong project and delivery capability, with a proven ability to lead cross-functional initiatives across multiple stakeholders.
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- Proven ability to design and implement frameworks, processes, controls and operating models.
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- Experience implementing systems or tools to support workflow, tracking and assurance.
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- Strong written and verbal communication skills, with the ability to translate complex issues into transparent, actionable insights for senior stakeholders
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- Strong analytical and problem-solving skills, with a focus on identifying root causes and driving sustainable solutions.
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What's in it for you

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Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment.

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We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

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📌 Customer Promises and Content Governance Manager (Victoria)
🏢 Bupa
📍 Victoria