Job Description

Are you someone who genuinely enjoys helping people and thrives in a fast-paced, relationship-driven environment?

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We're looking for a Client Care Coordinator to join a growing aged care team supporting older Australians to live independently in their own homes for longer. This is a great role to start your career in aged care where you'll be given the chance to learn the industry and build a long term career in a growing industry.

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Working with some of the best leaders in the industry in a progressive business, no two days are the same. This role provides the opportunity to work with clients and their families along with the people providing care on the ground.

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We don't need you to have worked in the aged care industry in the past, everything's in place for you to learn from day one. If you've worked in a Customer Service, Sales or any other phone or customer facing role you're who we're looking for.

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What You'll Be Doing

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Managing a portfolio of approximately 100 aged care clients

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Conducting regular client check-in calls and responding to enquiries

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Coordinating and scheduling support services and care workers

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Managing onboarding for new clients

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Reviewing budgets and service plans to ensure effective fund utilisation

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Monitoring client spending and ensuring services remain within budget

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Liaising with service providers and sourcing support

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Maintaining accurate records and detailed case notes across multiple systems

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Supporting incident management and follow-up processes

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Assisting with funding requests and package upgrades through My Aged Care

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What We're Looking For

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Strong communication and relationship management skills

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Highly organised with the ability to manage competing priorities

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Comfortable working across multiple systems and technology platforms

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Experience working in aged care highly regarded

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A proactive mindset with strong attention to detail

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Someone who genuinely enjoys helping people and delivering a positive client experience

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Why Join?

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Meaningful work that positively impacts people's lives

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Supportive and collaborative team environment

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Stable and growing sector with long-term career opportunities

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Diverse role with a mix of client interaction, coordination and problem-solving

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Chance to develop your skills across care coordination and client management

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If you're looking for a role where you can combine customer service, relationship management and operational coordination while making a real difference, we'd love to hear from you.

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📌 Customer Care Coordinator (Queensland)
🏢 SOCO Recruitment
📍 Queensland