Job Description

Youth Off The Streets is a not‐for‐profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include alternative high school education, crisis accommodation and housing support, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

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We focus on early intervention and community‐led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‐informed practice and guided by The Sanctuary Model, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

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About the Role

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Everyone's potential deserves to be realised especially young people navigating complexity, risk and transition.

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As a Youth Homelessness Case Worker (organisation title is IWYHS Case Worker), you will work directly with young people aged 12–24 who are experiencing housing instability, social exclusion, or multiple and intersecting vulnerabilities. You will provide structured, outcomes‐focused case management that supports young people to build safety, stability, independence and connection to community.

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This is a relational, hands‐on role where you will meet young people where they are, assess needs and risks, develop individualised case plans and coordinate practical, culturally responsive supports. Your work is guided by trauma‐informed, developmentally appropriate and strengths‐based practice.

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What You'll Do

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Deliver high‐quality case management to young people with varying levels of complexity

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Complete comprehensive assessments and develop, implement and review individualised case plans

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Apply trauma‐informed,



developmentally appropriate and strengths‐based approaches

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Respond to crisis situations using therapeutic crisis intervention principles

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Build strong, respectful relationships with young people and families

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Provide advocacy, referrals and supported linkages to services

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Work collaboratively with Aboriginal and Torres Strait Islander young people and culturally diverse communities

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Develop and maintain strong interagency and referral networks

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Maintain high‐quality documentation, reporting and data collection

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Ensure compliance with child protection legislation, child‐safe principles and organisational policies

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Promote young people's voice, participation and autonomy

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Contribute to continuous improvement and participate in professional development and mandatory training

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What You'll Bring

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At least 1 year experience in case management with young people

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A sound understanding of adolescent development and issues affecting young people

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Strong communication, relationship‐building and organisational skills

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Ability to manage caseloads, priorities and documentation effectively

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Cultural competence and a commitment to working respectfully with diverse communities

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Flexibility to undertake community‐based and outreach work

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One of the following (or equivalent combination):

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- Relevant 3‐ or 4‐year tertiary qualification
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- Diploma with relevant experience
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- Certificate qualification with relevant experience
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Why you'll love working with us:

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Work environment – Trauma‐informed, safe and collaborative

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Compensation and benefits - Practical supports that sustain you in demanding, relational work.

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Balance – Healthy boundaries, reflective practice and manageable workloads.

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What we offer:

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- Salary packaging: $15,900 tax‐free + $2,650 meal & entertainment
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- EAP for yourself and your family
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- Additional leave (purchased leave, gifted leave, self‐care leave)
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- Access to Fitness Passport
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Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma‐informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive setting for all.

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We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

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Youth Off The Streets is an EEO employer and a child‐safe organisation. This is a rare opportunity to join a passionate, high‐profile not‐for‐profit that values the young people of today and tomorrow and the people who support them.

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The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

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We strongly encourage Aboriginal and Torres Strait Islander people to apply.

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📌 Youth Homelessness Case Worker (New South Wales)
🏢 Youth Off the Streets
📍 New South Wales