Job Description

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- Conduct in-depth consultations and match tailored treatment programs to patient needs
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- Confidently guide patients through the enrolment process
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- Proactively generate new business through follow-ups and outreach
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- Achieve sales targets and promote relevant products and services
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- Deliver Exceptional Patient Care
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- Build strong, lasting relationships with patients
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- Provide ongoing support, monitor progress, and address concerns
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- Coordinate check-ups and facilitate doctor consultations
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- Manage patient accounts, encourage feedback and review, and ensure satisfaction
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- Handle enquiries and manage patient transfers with professionalism
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- Maintain Administration & Compliance Excellence
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- Process payments and reconcile daily transactions
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- Maintain accurate patient records using CRM and clinic systems
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- Ensure all documentation, prescriptions, and records meet compliance requirements
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- Support Clinic Operations
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- Manage reception, scheduling, and day-to-day clinic administration
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- Oversee stock levels and order processing
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- Resolve issues efficiently while adhering to company policies
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- Collaborate & Uphold Professional Standards
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- Maintain strict patient confidentiality and ethical conduct
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- Work collaboratively with team members and medical professionals
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- Communicate effectively to ensure smooth clinic operations
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Why Join Ashley & Martin?

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- Be part of a trusted, industry-leading brand
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- Make a real difference in patient confidence and outcomes
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- Thrive in a supportive, performance-driven environment
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- Enjoy a role that blends sales, service, and healthcare impact
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- The Impact You'll Make
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Your work goes beyond sales- you'll directly contribute to life-changing results for patients, building confidence and long-term loyalty. Your dedication and expertise will strengthen our reputation for excellence and ensure every patient feels supported and empowered.

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About You

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- Strong sales and customer service experience. at least 2 years' experience in sales / customer service essential
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- Exceptional communication, relationship-building, interpersonal, and presentation skills
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- Highly organised with strong attention to detail and strong work ethic
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- Comfortable working toward targets and KPIs
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- Skilled, empathetic, and patient-focused and a passion for helping people and improving their lives
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- Proficiency in Microsoft Office Suite and CRM Systems.
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📌 Customer Service Specialist (Queensland)
🏢 Ashley & Martin
📍 Queensland