Job Description

Retail Assistants (Retail and Consumer Products)

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Customer Service

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Relationship Building

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Remarkable people. Remarkable careers.

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At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.

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We're looking for friendly and motivated Customer Service Advisor to join our team in Geelong. If you love helping others and thrive in a fast-paced, customer-focused setting, this could be the role for you. This role would be part-time(20hours per week)

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Why You'll Love This Role

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Be the welcoming face of GMHBA, delivering positive and memorable experiences for our members.

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Support members by helping them understand and access GMHBA's health and wellbeing products and services.

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Enjoy a supportive, people-first team culture that values learning, growth, and community impact.

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Experience variety in your work, including participation in a Saturday roster as required.

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What We're Looking For

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Experience in customer service or a team-based environment.

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Strong communication and relationship-building skills.

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A positive, proactive, and self-motivated attitude.

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Attention to detail and the ability to confidently manage multiple tasks.

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Extra Points (Nice to Have)

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Retail or PHI/regulated industry experience.

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Sales experience with the ability to meet targets.

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What's In It for You?

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We're big on supporting our people- at work and beyond. We offer:

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Discounted GMHBA health insurance and access to a variety of health and wellbeing services

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Paid parental and secondary carer leave, plus paid time to volunteer in the community

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Great everyday perks, including employee discounts and purchased leave

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Wellbeing that goes beyond words, with an Employee Assistance Program for you and your immediate family, health checks, flu vaccinations and more

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Real development opportunities, from training and coaching to ongoing career growth

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A connected, positive culture, meaningful recognition programs and quarterly values awards

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Applications close on Monday,20th July'2026.

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If you have any questions about this position or the recruitment process,

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📌 Customer Service Advisor (Yea)
🏢 GMHBA
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