Job Description

Tecside are seeking an organised and customer-focused Warranty Administrator to join our client's team, a leading global manufacturer of heavy equipment basedin Western Sydney.

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This is a part time opportunity working 8 hour days Monday – Wednesday, for a 12 month period.

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This role is ideal for someone with strong administrative skills, excellent attention to detail, and a passion for delivering outstanding customer service. Working closely with Technical Support, Service teams, and customers, you'll play a key role in managing warranty claims from start to finish while ensuring a seamless customer experience.

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Key Responsibilities

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- Assist with the end-to-end warranty claims process.
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- Prepare and process warranty claims accurately and efficiently.
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- Raise purchase orders, invoices and warranty-related documentation.
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- Respond to customer enquiries and provide timely updates.
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- Liaise with customers, technicians and internal stakeholders to gather claim information.
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- Maintain accurate records and update internal databases.
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- Generate and distribute reports as required.
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- Provide administrative support across the broader team when required.
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About You

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- Previous experience in warranty administration, service administration or a similar customer service role.
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- Exceptional organisational skills and the ability to manage multiple priorities.
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- Strong attention to detail and accuracy when processing documentation and data.
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- Excellent communication skills, both written and verbal.
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- A proactive approach to problem-solving and continuous improvement.
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- Intermediate Microsoft Office skills and confidence using business systems.
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- The ability to build positive relationships with customers and internal stakeholders.
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- A cooperative team approach with a strong customer service mindset.
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- Experience within the heavy equipment, automotive, manufacturing or industrial sectors is desirable.
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What's on Offer

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- Join a stable and growing national organisation.
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- Supportive team environment with experienced leadership.
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- Opportunity to build your career within a respected industry.
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- Ongoing training and professional development.
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- Diverse role with variety and responsibility.
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- Convenient Western Sydney location.
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📌 Warranty Administrator (New South Wales)
🏢 Tecside Group
📍 New South Wales