Job Description

Belconnen Way Hotel & Serviced Apartments is seeking an experienced and enthusiastic Casual Receptionist to join our friendly team.

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This position is ideal for a mature-aged candidate who enjoys working in a fast-paced environment, has excellent customer service skills, and is confident learning recent systems and technology.

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About the Role

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This is a casual position with shifts rostered to meet the operational requirements of the hotel. Applicants must be available for some weekday morning shifts commencing at 7:30am, weekday afternoons from 12 - 5pm with the flexibility to work evening, and weekend shifts when required.

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Key Responsibilities

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- Welcoming guests and providing exceptional customer service.
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- Managing guest check-ins and check-outs efficiently.
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- Handling guest enquiries and resolving complaints with a calm, professional,



and positive approach.
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- Operating the hotel switchboard and maintaining excellent telephone etiquette.
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- Communicating effectively between Reception, Housekeeping, and Maintenance departments.
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- Coordinating and delegating housekeeping room allocations and daily requirements.
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- Monitoring stock levels and reporting replenishment needs.
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- Assisting with sales and upselling room types and hotel services.
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- Performing general administration duties to support the General Manager during business hours.
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- Maintaining accurate guest records and processing payments.
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- Balancing and reconciling the reception cash till and EFTPOS transactions.
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📌 Hotel Receptionist (Canberra)
🏢 Belconnen Way Hotel
📍 Canberra