Job Description

A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Ormeau.

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This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking. Full training and support towards Tier 1 qualification will be provided. Located approximately 30 minutes from the Brisbane CBD and central Gold Coast, this office has a strong team culture with excellent internal progression opportunities.

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Key Responsibilities

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- Manage a portfolio of SME insurance clients
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- Handle policy renewals and retention conversations
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- Build strong relationships with clients over the phone and via email
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- Provide general insurance advice and discuss appropriate coverage options
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- Liaise with insurers to source suitable policies and pricing
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- Manage cancellation and retention strategies
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- Maintain accurate client records and policy documentation
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- Work collaboratively within a team-focused environment
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About You

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- Previous experience within customer service, sales, call centre, retail,



banking, hospitality, or other phone-based environments
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- Strong communication and relationship-building skills
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- Comfortable working in a sales-focused environment
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- Professional presentation and office experience preferred
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- Positive attitude with a willingness to learn and develop
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- Insurance experience or Tier 1 qualification is advantageous but not essential
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What's On Offer

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- Up to $85K package
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- Full support to complete Tier 1 qualification
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- Clear career progression pathways into Business Development Executive roles
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- Robust team culture and supportive leadership
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- Stable Monday to Friday hours: 8:30am – 5:00pm
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- Office-based for the first 6 months, with 2 days work from home available thereafter
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- Opportunity to join a business with consistent internal growth and promotion opportunities
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This is an excellent opportunity for someone wanting to transition into a professional corporate career with longterm development, structured training, and achievable targets within a supportive environment.

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📌 Customer Service Executive (City of Gold Coast)
🏢 Kennedy Reid
📍 City of Gold Coast