Job Description

Customer Banking Specialist - Rockhampton North Branch

n

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

n

Customer Banking Specialist - Rockhampton North Branch

n

Part time role - 26.5 hours per week

n

Monday 9.00am - 4.00pm

n

Tuesday 9.30am - 4.00pm

n

Thursday 9.30am - 4.00pm

n

Friday 9.30am - 1.30pm

n

Do work that matters

n

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We'vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

n

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou'llpositivelyimpactour customers'lives, andbe there for them when they need us.

n

See yourself in our team

n

As the Customer Banking Specialist in ourRockhampton North Branchyou'll:

n

n
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
n
- Support customers with enquiries,



maintenance on accounts andprocess applications for credit products
n
- Complete Financial Health Checks to assess customers' financial needs andidentifyany changes
n
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
n
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
n

n

We'reinterested in hearing from people who have

n

n
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
n
- Excellent communication skills & the ability to articulate financial terms ina explicit way
n
- The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
n
- Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
n
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
n
- Aboriginal &/or Torres Strait Islander people encouraged to apply
n

#J-18808-Ljbffr

📌 Customer Banking Specialist - Rockhampton North Branch
🏢 Commbank
📍 Rockhampton