Job Description

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That's why we're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

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By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

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An Exciting Time to Join Sonder!

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Our Impact And Scale

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- 1,000,000+ members across multiple countries
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- 200+ team members, plus an extensive network of on-the-ground responders
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If you're passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

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The Role

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Sonder is a 24/7 safety and wellbeing service provider. At the heart of our operation is our Response Network of Sonder Responders, who provide in-person support to members when they need it, in coordination with our Support Centre. Serving and former workers from the identified industries are eligible to apply.

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Based in or around Darwin, you'll join the Sonder Responders Network in a casual capacity, working a flexible 24-hour on-call roster with hours you nominate yourself. This is a ground-floor opportunity to help build and expand the network across Australia. Your experience in decision making, response,



and empathy - paired with a genuine drive to help others, will be essential to your success in the role. You'll be generously remunerated for both on-call availability and incident response.

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You will also, when required, assist the Response Network Manager to:

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- Recruit, train and manage Sonder's critical incident response capability within your area
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- Conduct stakeholder engagement to support Sonder's business and operational outputs as directed, and nurture partnership relations, engagement and training
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- Provide input to operational procedures and network management
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- Conduct emergency and non-emergency support responses as required to support the network of responders in your area
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Who are we looking for?

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This work asks a lot of a person. You'll need empathy, sharp situational awareness, and the confidence to conduct welfare checks and deliver psychological first aid (PFA) in the aftermath of a critical incident. That means high emotional intelligence, calm under pressure, strict professional boundaries to guard against compassion fatigue, and cultural competence across diverse backgrounds - plus the ability to work autonomously and read a situation fast.

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People who thrive in this role tend to come from backgrounds like:

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- Social Workers - skilled at assessing living conditions, recognising crisis indicators, and connecting people to community resources
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- Crisis Counsellors & Hotline Responders - experts in de-escalation, active listening, and delivering PFA over the phone or in person
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- First Responders (Paramedics, Police, Firefighters) - experienced in welfare checks and securing dangerous scenes, backed by strong interpersonal skills
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- Defence Force Personnel - process-driven, autonomous, with the situational awareness and composure to secure a scene under pressure
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- Community Health Workers - trusted local liaisons with strong situational awareness and a track record checking on at-risk populations
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- Disaster Relief/NGO Volunteers - specialised PFA training to provide emotional grounding during emergencies or large-scale crises
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- Flight Attendants - a rare mix of interpersonal polish and high-stress situation management, from crisis response to cross-cultural communication
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- WHS/Workplace Wellbeing Specialists - technical safety compliance paired with psychosocial hazard expertise and stakeholder engagement
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- Chaplains - deep interpersonal and spiritual skills spanning crisis intervention, boundary setting, and grief support
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Additional to aligning with one of these profiles, you will have:

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- High self-awareness, motivation, and self-management - you'll often be making calls solo, with no one checking in on how you're doing
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- Sound judgement under pressure - able to set priorities, act on key issues, and make quick decisions, all while staying interpersonally sensitive to the person in front of you
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- Availability for a versatile, 24-hour on-call roster - you nominate your own hours, but need to be ready to respond within them, day or night, including weekends
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📌 Sonder Responder - Northern Territory (Darwin City)
🏢 Sonder
📍 Darwin City