Job Description

We are a busy, highly respected ENT and Audiology practice in South East Melbourne. We take pride in delivering exceptional, compassionate patient care while running a smooth, modern, and digitally integrated clinic.

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Working within a small, cohesive, and collaborative team, we value efficiency, clear communication, and a positive working environment.

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About Us

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We are a busy, highly respected ENT and Audiology practice in South East Melbourne. We take pride in delivering exceptional, compassionate patient care while running a smooth, modern, and digitally integrated clinic.

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Working within a small, cohesive, and collaborative team, we value efficiency, clear communication, and a positive working setting.

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The Role

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We are seeking an energetic, tech-fluent, and highly organised Part-Time Medical Receptionist to join our front-of-house team.

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This role is responsible for managing our vibrant front desk, maintaining seamless patient flow during afternoon clinics, and supporting essential back-of-house clinical operations. You will be the primary point of contact for our patients.

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Key Responsibilities

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1. Front Desk & Patient Care

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- Warmly greet patients on arrival, manage check-ins, and maintain a welcoming waiting room environment.
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- Communicate effectively and empathetically with patients, including those with hearing impairments or anxious family members.
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- Process patient payments via EFTPOS and on the clinic software management system, including online Medicare claiming.
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2. Clinic Scheduling & Triage

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- Manage multi-provider appointment schedules across ENT specialists and Audiology services.
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- Handle incoming phone enquiries, triaging urgent medical requests and maintaining schedule integrity.
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- Keep wait times transparent and keep doctors informed of patient arrival status.
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3. Digital Administration

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- Utilise specialist medical practice software ( Gentu ) for daily operations.
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- Process incoming calls, correspondence, and electronic referrals/e-mails.
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- Maintain strict patient record confidentiality and accurate database entry. Attention to detail is paramount.
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4. Clinical & Practice Support

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- Perform clinical support tasks, including instrument cleaning with due training
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- Ensure consulting and audiology rooms are restocked, clean, and prepped between clinics.
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- Assist with general office running, mail distribution, and administrative errands as required.
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Key Requirements & Qualifications

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- Software & Tech Agility: High degree of computer literacy and rapid adaptability to medical software suites, online booking platform and digital filing.
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- Relevant Experience: Previous medical reception or healthcare administration experience required
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- Multitasking Under Pressure: Demonstrated ability to remain calm, focused, and meticulous while triaging multiple competing priorities in a fast-paced environment.
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- Communication: Exceptional verbal and written communication skills with strong interpersonal empathy.
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- Sterilisation Skills: Familiarity with instrument sterilisation/infection control (or strong willingness to undergo full internal training).
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- Availability: Available for immediate start to work
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- Please do NOT apply if you are unable to work Friday afternoons (Schedule would be every Friday afternoon and negotiated other afternoons plus some morning shifts).
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What We Offer

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- A supportive, friendly, and rewarding small team culture.
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- Remuneration reflecting your experience and tech capability.
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- Thorough onboarding and handover support.
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- Modern facilities with state-of-the-art digital systems.
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