Job Description

Drive Safer, Smarter Public Transport Across Queensland- Gold Coast or Sunshine Coast based

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At Kinetic, we're proud to be Australasia's largest bus operator, connecting communities and moving more than 100 million passengers every year. With a team of over 7,300 people and a fleet of 4,900+ buses, we're leading the future of public transport through innovation, sustainability, and exceptional customer service.

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As we continue to grow, we're looking for a Regional Network Operations Manager to lead our Network Officer teams across the Gold Coast, Sunshine Coast, Townsville and Cairns. This is an exciting leadership opportunity for a people-focused operations professional who thrives on driving performance, building capability, and delivering safe and efficient transport outcomes.

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About the Role

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Reporting into the leadership team, you'll oversee Network Officer operations across Queensland, ensuring consistency, compliance, and service excellence. You'll play a key role in delivering revenue protection strategies, strengthening stakeholder partnerships, and leading high-performing frontline teams.

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This role offers a mix of operational leadership, coaching, stakeholder engagement, and strategic planning, with occasional travel across regions.

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What You'll Be Doing

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- Lead, mentor and develop Network Officer Supervisors and frontline teams across Queensland.
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- Drive revenue protection initiatives through strong stakeholder engagement and operational excellence.
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- Partner with Translink, Queensland Police Service, Queensland Rail and other key agencies to support safe and compliant public transport operations.
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- Ensure consistent application of Network Officer procedures, policies and auditing requirements across all regions.
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- Oversee rostering, workforce deployment and resource planning to maximise operational effectiveness.
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- Monitor operational trends and performance data to proactively address risks and identify improvement opportunities.
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- Lead community engagement programs, including partnerships with schools, youth groups and local organisations.
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- Provide high-quality reporting, analysis and recommendations to senior leadership on operational performance and sensitive matters.
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- Conduct investigations into complex operational issues and implement practical solutions that improve outcomes.
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What You'll Bring

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We're looking for a confident and capable operational leader with experience managing dispersed frontline teams in fast-paced environments.

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To be successful, you'll have:

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- Demonstrated experience leading large operational or frontline service teams.
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- Strong people leadership, coaching and performance management capability.
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- Exceptional stakeholder engagement and relationship-building skills.
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- Experience interpreting operational data and translating insights into action.
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- A proactive, solutions-focused approach with solid decision-making skills.
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- Excellent written and verbal communication skills.
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- Previous experience within transport, public transport, compliance, security or related operational environments will be highly regarded.
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- Unrestricted C Class Driver Licence.
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- Valid Working with Children Check (or ability to obtain).
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- Current First Aid and CPR certification (or willingness to obtain).
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- Ability to complete Criminal History Screening.
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- Flexibility to work across varying operational hours when required, including occasional evenings and weekends.
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- Willingness to travel across regional Queensland locations.
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Why Kinetic?

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At Kinetic, our people are at the heart of everything we do. We offer an environment where you can make a genuine impact while building a rewarding long-term career.

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What You'll Enjoy

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- Join Australasia's leading mass transit operator during an exciting period of growth.
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- A supportive, inclusive and values-driven culture.
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- The opportunity to lead teams that make a real difference in local communities.
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- Professional development and leadership growth opportunities.
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- Employee Assistance Program offering wellbeing support, counselling, financial coaching, nutritional guidance and legal advice.
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- A workplace committed to diversity, sustainability and innovation.
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Ready to Make an Impact?

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At Kinetic, we proudly reflect the communities we serve and welcome applications from people of all backgrounds, cultures, genders and experiences, including Aboriginal and Torres Strait Islander peoples.

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📌 Manager- Network Officers (City of Gold Coast)
🏢 @
📍 City of Gold Coast