Job Description

Full time | Robina, Gold Coast | Competitive Salary + Performance Incentives

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Lead. Systemise. Elevate. Build the Gold Coast's benchmark deli experience.

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If you're a Kitchen Manager who loves systems as much as service, who gets fired up seeing COGS on target, rosters tight, and a team running on rhythm rather than chaos, then Joe's Deli wants to talk to you.

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We're a growing multi-site food and hospitality business across South East Queensland, and we're investing heavily in systemisation, team development, and operational excellence. We're building a benchmark hospitality business, and the next chapter depends on an exceptional Kitchen Manager who can lead our Robina store.

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This is not a "back-on-the-tools-all-day" role. This is a leadership role for someone who can create, manage, and optimise a systems-led kitchen that delivers consistency, profitability, and outstanding guest experiences every day.

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WHY THIS ROLE MATTERS

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As Kitchen Manager, you're the operational backbone of the Joe's Deli Robina kitchen.

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Your job is to lead, coach, manage, and systemise, creating a high-performing environment defined by consistency, accountability, quality, and teamwork.

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You're the person who ensures every part of the kitchen — people, product, systems, and performance — runs at a professional, scalable, and financially disciplined standard.

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WHAT YOU'LL BE DOING

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Strategic Leadership

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- Building strong, transparent relationships with ownership and management
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- Leading with integrity to ensure 100% compliance with documented systems
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- Developing and implementing new systems that lift consistency, quality, and profitability
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- Overseeing menu engineering, accurate costings, and recipe documentation
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- Driving COGS %, Wage %, and GP % performance across the kitchen
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- Coaching the entire kitchen team in the Joe's Deli Operating System
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- Ensuring every process is fully documented and continuously improved
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Operational & Tactical Execution

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- Conducting regular kitchen audits for standards, safety, and compliance
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- Reviewing recipes, prep sheets, ordering systems, and cleaning schedules weekly
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- Planning and publishing cost-effective, skill-balanced weekly rosters (via Deputy)
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- Planning and documenting seasonal menu changes with tight financial accuracy
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- Managing the "Fix-It Loop" to identify and resolve system breakdowns
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WHAT WE'RE LOOKING FOR

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You're not just a great cook... you're a great operator.

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If this sounds like you, you'll thrive here:

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Systems-Driven Operator

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You believe kitchens succeed through systems, documentation, and discipline — not heroics.

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Financially Savvy Leader

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You understand the business side: COGS, wages,



GP, menu engineering, waste, and ordering. You know that profitability is quality.

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Calm, Confident, Capable

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You lead with confidence, uphold standards, and model professionalism, even under intense pressure.

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Exceptional Communicator

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You build strong relationships with ownership, front-of-house, and your team.

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Quality-Obsessed

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100% consistency, 100% of the time. No shortcuts.

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Growth-Oriented

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You want to coach people, improve systems, and build a better kitchen every month.

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WHAT YOU'LL LOVE ABOUT WORKING WITH US

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We set you up for success from day one with structured, systems-led onboarding.

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Structured Training & Continuous Upskilling

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You'll develop as a leader, a coach, and a systems operator — not just a chef.

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Industry-Leading Professional Development

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Workshops, coaching, upskilling, and leadership growth opportunities as the business scales.

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Competitive Remuneration + Incentives

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We reward excellence with competitive pay and performance-based incentives.

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A Culture Built on Our Principles

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Genuine hospitality. Great service. Great food. A great place to work. Growth. Strong profits. Community.

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This is the kind of kitchen where great cooks become exceptional leaders.

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READY TO LEAD A HIGH-PERFORMING, SYSTEMS-LED KITCHEN?

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If you're a Kitchen Manager who wants to build, lead, innovate, coach, and raise the standard every day, we want to hear from you.

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📌 Kitchen Manager (City of Gold Coast)
🏢 Joes Deli Sunshine Plaza
📍 City of Gold Coast