Job Description

Join an established Managed Services Provider (MSP) that has delivered IT support to the corporate and education sectors for over a decade. Known for their commitment to client satisfaction and innovation, they support a growing and loyal customer base across both managed and professional services.

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About the Company

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Join an established Managed Services Provider (MSP) that has delivered IT support to the corporate and education sectors for over a decade. Known for their commitment to client satisfaction and innovation, they support a growing and loyal customer base across both managed and qualified services.

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The Opportunity

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We're looking for a motivated, customer-focused IT Support Officer to provide onsite support across schools in Melbourne's North Western Suburbs. In this hand-on role you'll support students and staff, keeping day-to-day IT systems and infrastructure running smoothly.

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Why You'll Love It

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- Stable, full-time role with a clear pathway into broader MSP positions
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- Work in welcoming school environments — onsite parking at every location
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- Grow your skills on the job and become part of a supportive IT team
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- Be valued for your initiative, problem-solving, and people skills
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About You

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This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people. You'll bring:

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- At least 1 year of IT support experience (helpdesk, field support, or similar)
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- Good working knowledge of Windows 10/11 and Microsoft 365
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- Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices
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- Strong communication skills and the ability to work independently
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- A proactive attitude and willingness to learn
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- Valid driver's licence and reliable vehicle
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- Completed or currently completing a Certificate III or IV in IT (or equivalent)
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- Current Working with Children Check (or willingness to obtain) and Police Check
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Bonus Points For:

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- Experience in a school or education environment
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- Basic networking and wireless knowledge
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- Familiarity with helpdesk or ticketing systems
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Key Responsibilities

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- Deliver Level 1 support for hardware, software, and network issues
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- Respond to helpdesk tickets and walk-up requests
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- Set up and maintain student and staff devices
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- Support AV systems (projectors, Vivi, classroom tech)
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- Manage user accounts – password resets, access issues
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- Perform routine maintenance, updates, and accurate documentation
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- Assist with IT inventory and **escalate** complex issues when needed
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- Support during exams and school events
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Eligibility

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Applicants must be Australian Citizens or Permanent Residents. Unfortunately we're unable to consider temporary visa holders at this time.

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📌 Level 1 Onsite Support (Victoria)
🏢 Team Employment
📍 Victoria