Job Description

Claims Consultant | Pet Insurance | Brisbane Inner City

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Are you a Qualified Vet Nurse and looking for a change of pace? If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot.

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The Role

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Our client is a leading Australian pet insurance provider looking for a medically-minded professional to join their claims team. This isn't just an office job; it's a role where your hard-earned clinical knowledge is the star of the show. You'll trade the scrubs for a corporate environment while remaining a vital advocate for pet health.

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Why this is the move for you

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- Reclaim your weekends with a true Monday to Friday schedule. No more late-night emergency arrivals, no on-call, and no more working through your Saturdays.
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- Protect your longevity by trading the physical strain of the clinic and the bite risks for a modern, climate-controlled office in the heart of Brisbane.
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- Take a professional step up into a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership.
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- The Package includes $76,800 (including Super) plus onsite parking, extra leave days, and excellent staff discounts.
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What you'll be doing

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Instead of being on your feet all day,



you will be the "medical brain" behind the claims process. You'll be:

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- Deep-diving into medical histories and reviewing SOAP notes to see the full story of a patient's care.
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- Using your technical knowledge to assess complex cases involving surgeries, chronic illnesses, and pharmaceutical protocols.
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- Talking "Vet to Vet" with clinics to clarify treatments and gather the clinical info you need.
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- Supporting pet owners by helping them navigate their claims with the empathy and clarity they need during a stressful time.
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Is this you?

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- You are qualified with a Certificate IV in Veterinary Nursing
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- You have the clinical savvy to know your TPLOs from your IVDDs and understand common pet illnesses and medications.
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- You have a knack for breaking down medical jargon so customers feel informed and supported throughout their claim.
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- You have a sharp eye for detail and actually enjoy the "detective work" of piecing together a medical history.
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- You're tech-confident and happy picking up new systems and software quickly.
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NB: Applicants must be Australian Citizens or Permanent Residents.

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We actively encourage applications from any background.

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📌 Claims Consultant | Pet Insurance | Brisbane Inner City (Queensland)
🏢 Randstad
📍 Queensland