Job Description

Office Support & Property Management Administration

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Be the face of one of Melbourne's leading real estate agencies.

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Are you highly organised, professional and passionate about delivering exceptional customer service? Do you enjoy variety in your day and thrive in a fast-paced office environment?

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Reliance Real Estate is seeking a motivated Reception, Office Support & Property Management Administration team member to join our Support Centre in Point Cook. This is a dynamic role that sits at the heart of our business, providing front-of-house excellence while supporting a wide range of operational, marketing, recruitment, property management and administrative functions across our growing network.

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If you're looking for a long-term career within a supportive, award-winning organisation, we'd love to hear from you.

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About the Role

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As the first point of contact for our Support Centre, you'll create a welcoming and professional experience for clients, visitors and team members while providing essential administrative support across multiple departments.

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No two days are the same. You'll work closely with our Operations, Marketing, Commercial, Recruitment, Compliance and Property Management teams, assisting with a diverse range of responsibilities that help keep our business running smoothly.

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Key Responsibilities

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Reception & Office Coordination

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- Welcome clients, visitors, contractors and team members to the Support Centre.
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- Answer and direct incoming phone calls professionally.
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- Maintain a polished and organised reception and office environment.
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- Coordinate day-to-day front office operations and general Support Centre administration.
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- Provide Office Coordinator relief and support as required.
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Property Management Support

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- Assist the Property Management team with incoming calls and day-to-day enquiries.
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- Manage the collection and return of rental property keys.
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- Provide administrative support to Property Managers as required.
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- Assist with basic Property Management administration and workflows.
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- Support the onboarding of new Property Managers by providing basic systems and process training.
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- Assist with PropertyMe administration and other property management software where required.
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Administration & Operations Support

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- Assist with operational administration across the business.
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- Support Business Support Team (BST) functions and day-to-day administrative tasks.
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- Prepare documents, data entry, filing and general office administration.
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- Assist with audit and compliance administration.
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Marketing & Commercial Support

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- Provide administrative assistance to the Marketing team.
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- Support Commercial Real Estate marketing and listing administration.
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- Assist with preparing marketing materials and coordinating campaigns where required.
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- Manage company social media pages.
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Recruitment & Onboarding

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- Assist with recruitment administration.
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- Coordinate onboarding documentation and employee set-up.
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- Support new team members throughout the onboarding process.
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Events & Team Support

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- Assist with the coordination of internal training sessions.
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- Support company events, awards nights, conferences, monthly updates and broader Reliance functions.
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- Help ensure events are organised, professional and delivered successfully.
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Skills & Experience

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Essential

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- Previous Property Management administration experience.
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- Experience using PropertyMe or an equivalent property management software platform.
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- Strong understanding of residential Property Management processes and administration.
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- Ability to provide basic administrative support and systems guidance to new Property Managers.
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- Previous experience in administration, reception or customer service.
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- Excellent verbal and written communication skills.
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- Solid organisational and time management abilities.
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- Intermediate computer skills, including Microsoft Office.
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- High level of professionalism and presentation.
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- Ability to work independently while contributing to a collaborative team.
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Desirable

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- Previous experience in the real estate industry.
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- Certificate IV in Real Estate Practice / Agents Representative
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- Experience with marketing or event coordination.
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- Current Driver's Licence.
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📌 Office Support & Property Management Administration (Williamstown)
🏢 Reliance Real Estate
📍 Williamstown