Job Description

Fresh & Save Beerwah

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Fresh & Save Australia is a family owned & operated business.

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We are a warehouse format supermarket, stocking an adequate range of grocery goods to satisfy 95% of Australian consumer's needs. We have an extensive fresh food offer with onsite butchers in all stores and full scratch bakeries in our larger stores.

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Fresh & Save is a limited range, no frills format that aims to deliver significant savings to our customers for a full basket versus our competitors, while still stocking all the brands Aussie's know & love.

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Fresh & Save aims to be the supermarket of choice & dominant retailer in our catchments.

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We are a dynamic and quick-growing independent group that offers a variety of career opportunities at all levels in supermarket retailing, from Customer Service to Store Management.

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We are seeking passionate, enthusiastic, and experienced team members to contribute to our business' success!

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Experienced Customer Service Manager

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A hands-on leadership role focused on delivering exceptional customer service, team performance, and operational excellence.

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Full Time - 38 Hours (Sun-Thurs)

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GRIA – Level 5

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The successful candidate will be able to demonstrate the below qualities;

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- 3+ years' experience in Customer Service Management or a Supervisor role
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- Demonstrated ability to deliver exceptional customer service with a strong "service first" mindset
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- Confident in handling customer complaints and resolving issues promptly and effectively
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- Understanding of financial reporting, including wage performance
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- Hands-on approach with the ability to lead from the floor in a physically active role
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- Computer literate across POS systems, rostering platforms, and Microsoft Office Suite
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- Strong planning, organisation, and time management skills
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- Excellent communication skills with team members and senior leadership
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- Proven ability to lead, train, and develop a team, providing clear direction and follow-up
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- Positive attitude with a proactive approach to problem-solving
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- High attention to detail
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- Ability to work both collaboratively and autonomously
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- Strong understanding of Food Safety and WHS requirements
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📌 Experienced Customer Service Manager (Bells Creek)
🏢 Fresh & Save Warehouse
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