Job Description

Administration Assistant - Rehab at Home and Hearts at Home Programs

n

St Vincent's Private Hospital Brisbane – Melbourne VIC

n

Full time

n

1d ago , from St Vincent's Private Hospital Brisbane

n

Support a nationally recognised virtual healthcare service, playing a pivotal role in coordinating patient care and enabling innovative Rehab at Home and Hearts at Home programs across Australia.

n

Join a purpose-driven team transforming healthcare delivery, where your work directly supports clinicians, enhances the patient experience, and helps deliver high-quality care in people's homes.

n

Grow your career with one of Australia's leading not-for-profit health organisations, offering ongoing professional development, salary packaging, and the opportunity to contribute to the future of digitally enabled healthcare.

n

St Vincent's is a national leader in compassionate, innovative healthcare. Our Care at Home division provides national oversight and strategic leadership for virtual and home-based care services across St Vincent's Health Australia, including our Rehab at Home and Hearts at Home programs. As a digitally driven, innovation-focused division, we are committed to delivering equitable, connected care through human-centred design and agile service models.

n

To support this work, we are seeking an Administration Assistant to support the daily operations of our national Rehab at Home and Hearts at Home programs.

n

This role plays a key part in referral coordination, eligibility screening, client engagement and onboarding, appointment scheduling, administrative oversight of our digital care platform, and billing and invoice coordination.

n

The Opportunity

n

Working closely with the Care at Home leadership team, clinicians, subcontracted care providers and clients, you will help ensure the smooth day-to-day running of our national programs – allowing our healthcare professionals to focus on delivering patient care.

n

You will bring sound organisational skills, strong attention to detail and the ability to handle sensitive information with discretion, contributing to a culture of continuous improvement across a growing national service.

n

This is a full-time opportunity (38 hours per week), based at St Vincent's Hospital on the Park, Melbourne.

n

What You'll Do

n

n
- Receive and process referrals ready for triage, admission and discharge of patients within the patient administration system and associated document management
n




- Manage the administration of the Care at Home digital care platform to ensure accurate data entry, client registration and support, and adherence to standard operating procedures
n
- Support clients through the onboarding process and while engaged in the program to access and use the digital care platform, including technical troubleshooting as required
n
- Manage appointment scheduling in accordance with internal business rules to ensure workforce resources are optimally utilised
n
- Manage subcontracted care bookings as directed by clinical team members, including management of clinical documentation from subcontracted care providers
n
- Support the management of billing and invoice coordination
n
- Develop and maintain standard operating procedure guidelines for all administrative tasks
n
- Assist with data collation for invoice preparation, service monitoring and evaluation
n
- Participate and contribute to the Daily Management System of relevant clinical areas
n
- Participate in quality and continuous improvement initiatives, team processes and service development activities
n
- Assist with other administration duties as required across the various Care at Home programs, at the discretion of Care at Home management
n

n

About You

n

You are an organised and detail-oriented administration professional who enjoys working autonomously as part of a large team, and who takes pride in supporting exceptional, compassionate patient care.

n

You bring a versatile, positive and proactive working style, sound judgement, and the ability to plan, prioritise and adapt your workload to meet deadlines.

n

Key Experience & Capability

n

n
- Knowledge, experience and ability to provide advanced level administrative support
n
- Proficiency in Outlook and Excel is essential
n
- Excellent verbal and written communication skills
n
- Experience working within a health care setting, including knowledge of general medical and healthcare terminology
n
- Experience using client record management systems and databases
n




- Experience with scheduling appointments and use of scheduling platform/s as a function of service coordination
n
- Demonstrated ability to work effectively and autonomously as part of a large team
n
- Self‐motivated, organised and able to plan, prioritise and adapt workload to meet deadlines
n
- Demonstrated commitment to ongoing professional development and continuous improvement
n

n

Desirable

n

n
- Qualifications in medical terminology and/or administrative training at certificate/diploma level
n
- Experience in schedule coordination and use of scheduling platform/s
n
- Experience using a digital care platform and/or supporting virtually enabled care
n

n

Why St Vincent's?

n

n
- Be part of an innovative Care at Home model transforming healthcare delivery across Australia
n
- Play a meaningful role supporting national programs that bring care into patients' homes
n
- Join a purpose-driven organisation guided by the values of Compassion, Justice, Integrity and Excellence
n
- Partner with clinicians, operational teams and healthcare stakeholders in a collaborative environment
n
- Access employee benefits including salary packaging, discounted health insurance, retail and travel offers, accommodation savings and more
n
- Access ongoing learning, professional development and wellbeing initiatives to support your growth and success
n

n

At St Vincent's we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.

n

We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community. We are committed to fostering a workforce that reflects the diversity of the communities we serve.

n

Closing Date:

n

9 August 2026 11:59pm

n

Reconciliation Action Plan:

n

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

n

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at ***************@svha.org.au

n

View Reconciliation Action Plan

n

View Code of Conduct

#J-18808-Ljbffr

📌 Administration Assistant - Rehab at Home and Hearts at Home Programs (Victoria)
🏢 St Vincent's Private Hospital Brisbane
📍 Victoria